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AutoNation Toyota Irvine - Service Center

Irvine, CA

4.5
1,034 Reviews

1,034 Reviews of AutoNation Toyota Irvine - Service Center

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September 07, 2021

Appt 2:00-no assistance 1 hr. Approached after approx 30 mins & then employee left to Lounge. Forgot me. Eventually I asked for assistance. Even then it was at least 10 mins before # on my car was replaced More

by emigliore
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mr Chavez
Sep 09, 2021 -

AutoNation Toyota Irvine responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

Sep 09, 2021 -

emigliore responded

I have had to call Toyota Care 2 times since. Yesterday, 9/7 spoke to a very unhelpful man. Initials JB about it. Told him that I need to bring car back but cannot wait 1 hr again w an appt. I told him for health reasons I cannot do that. I told him if I have an appt if someone would just check me in within a reasonable time (15 mins?) - so I don't have to wait with the car again (like last time - 1 hr) I could leave have a friend pick me up. Response from JB:1st come 1st serve no matter if you have an appt. Told him I have a Dr appt on 9/9-I don't know if my car will start 9/9. $50 if I miss it. He suggested that I can take my car to any dealership if I didn't accept 1st come 1st serve WITH an appointment! Earlier TODAY 9/8 I left msg for Serv Mgr CC. No return call. It's 8:00, dark I need to go see if car will start. Need to start it again a couple of times tomorrow BEFORE my Dr appt. I cannot miss my Dr appt 9/9 bc my car won't start. There is a msg when you call "this call may be recorded." If it was recorded this can be verified. Thank you. Website: Express Service Get fast and convenient vehicle maintenance, every time.

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Sep 12, 2021 -

emigliore responded

Saturday, Sep 11 - Drove to Trader Joe's. Was in the store for approx 15 mins. I came out and my car would not start! Called Toyota Care and they wanted to charge me $85 to start it. While I was on the phone with them the person parked next to me overheard me. She saw my Parking Gate Pass on my windshield and knew that we live in the same gated community and offered to drive me home. It was dark, hot and I was tired and I was so very grateful. I called Toyota Irvine at approx 8:12 pm and asked if the GM is there. I was told 'yes'. I was transfered to a VM system and disconnected. . Sunday, Sep 12 - Approx 5 - 6 am I went online to the Toyota Customer Service Chat Room and explained my situation and was told by Nicola A that a Cust Serv Team Member would be reaching out to me. Sunday, Sep 12 - 10:40 am Called & spoke to Ozzie. He told me that Mark Mehta is the GM but off today. He said that Shawn (Sean) was in charge and transferred me. I left him a VM message.

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Sep 12, 2021 -

emigliore responded

EDIT on my visit on August 26 the name of the Service Mgr was not Chavez, my mistake. His name is Chris Cortez. I left a VM message for Mr Cortez on Aug 8. He never returned my call.

September 06, 2021

Very dependable and professional in the maintenance they perform on your car. The service advisor explains things well. Service area very clean. The drop off and pickup was good. More

by Bob Baird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Schulte, five stars
Sep 08, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 04, 2021

I took my car for a quick body work and Dan the manager was great. He was the most attentive person I have had there. More

by valeriabueno8298
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan
Sep 07, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 03, 2021

I called for regular maintenance service plus the recall work to be done. The appointment was made very easily and I was informed about what was needed before service. Joe the service rep. Was very helpful More

by Dhink9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shulte
Sep 07, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 03, 2021

During my service visit, Daniel made sure my car was done quickly so I could get back to my job. I appreciate him valuing my time. More

by RTW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 07, 2021 -

AutoNation Toyota Irvine responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 03, 2021

Horrible experience. They never did the service but kept my truck for 25 hours. Wouldn't give my truck back to me! Told me my truck would be ready by 2:30. Went after my first job to pick it up and was told More

by Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Anderson
Sep 08, 2021 -

AutoNation Toyota Irvine responded

Hi Douglas, we are deeply disappointed by your experience at AutoNation Toyota Irvine. If you would be willing to give us another chance in the future, please reach out to our General Manager at (949) 287-8766. We would appreciate the chance to turn your experience around.

September 03, 2021

Last year I bought my car with Autonation Toyota and they sold me one with Bluetooth, that didn’t actually have Bluetooth. They decided to put in the correct radio that has Bluetooth for me but then messed u More

by Ehc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Fankhauser
Sep 07, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

September 01, 2021

the advisor quoted me the price and when I came he changed the price, not a few dollars but more than $20. Also, he never called when the car was done. Luckily we came before the office was closed, an More

by nklebui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Anderson
Sep 06, 2021 -

AutoNation Toyota Irvine responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (949) 287-8766.

September 01, 2021

Eric was very nice and accommodating. He was quick and responsive. Comfortable waiting area. Did not have to wait too long. They were pretty quick More

by alinmdinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 06, 2021 -

AutoNation Toyota Irvine responded

Hi, we're happy to hear you had such a positive experience with Eric! If you ever need help, just give us a call. Happy motoring!

September 01, 2021

No one came to speak to me for almost 30 mins and then it took another 20 mins get everything started. The service rep was also very rude. More

by Tom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thomas Kolb
Sep 03, 2021 -

AutoNation Toyota Irvine responded

Hi Tom, we are deeply disappointed by your experience at AutoNation Toyota Irvine. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (949) 287-8766 to discuss what we can do to help.

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