AutoNation Toyota Mall of Georgia Service Center

They made an appointment for me above to change the oil and I was waiting more than an hour for them to tell me that they have no experience in supra and they could not make the oil change and I live three and I was waiting more than an hour for them to tell me that they have no experience in supra and they could not make the oil change and I live three hours away but none of them told me to excuse me I don't know what kind of manager you have in a Toyota Diler it's good to know that I never buy more cars at Toyota More

This is an absolutely awesome service center! Always in and out with his little pain as possible LOL Always in and out with his little pain as possible LOL More

Allen who welcomed me is great. Service was quick and thorough. I recommend for your next service visit. Service was quick and thorough. I recommend for your next service visit. More

Map was wonderful and is always very informative. He explained everything and was very happy to answer any of my questions. He explained everything and was very happy to answer any of my questions. More

Service 7/27/22 Samantha Hulse- Service Advisor set me up and did a great job. General service was due. She was very courteous and helpful, arranging for transportation and follow up. They did not clean the and did a great job. General service was due. She was very courteous and helpful, arranging for transportation and follow up. They did not clean the cabin for me. Discovered that later. I'll be looking for a new Tacoma in the next year. Thank you More

We have purchased two vehicles from this dealership and have been extremely pleased with the customer service. have been extremely pleased with the customer service. More

Excelent attention, easy and fast car service appointments, very kind treatment, Genesis is very nice advisor and make good recommendations for the car maintenance appointments, very kind treatment, Genesis is very nice advisor and make good recommendations for the car maintenance More

The service and speed of the work done was adequate. I was not appreciative that my phone number was given to the sales department. I don't need to be approached by sales every time I come in for servic I was not appreciative that my phone number was given to the sales department. I don't need to be approached by sales every time I come in for service. Probably will find different Toyota service department in the future. More

It is the worse auto service ever. Do NOT go AutoNation Toyota! They are disorganized, poor communication among staff and management, vehicle was damaged and they have horrible custome Do NOT go AutoNation Toyota! They are disorganized, poor communication among staff and management, vehicle was damaged and they have horrible customer service. I wish I had left the shop as soon as I saw no one wanted to help me there. That was a simple sign from the universe there. I just came in because of a nail in the tire. -Map Mouth, service advisor, said I needed to call the tire shop where I bought the tires instead of checking it at Toyota. He just sat carelessly at the desk, didn’t want to help me and just stared into space while I called the other tire shop on the phone. -Alan Richter, service advisor, had no manners, did not greet the customer and didn’t even ask if I need d help with anything. He just sat there as well. -A new employee (do not know the name) took my vehicle in get it checked when I left with the shuttle driver, Charles McWilliams, while no one would assist me. I told them they needed to check my tire there. And then I waited so long for a update on my vehicle. I called several times to get ahold of someone. I kept being transferred to several people on the phone. They didn’t even know who was working on my vehicle. Lastly, they said there was no nail in the tire when I got ahold of someone, Paul Kim, and he stated it was ready to be picked up. That’s when I picked my vehicle up, left the auto shop and noticed my right side mirror was completely smashed. Oh I was furious! I couldn’t go back to the shop because they were closed. I called several times to the to get ahold of someone. No one even cared. I tried to contact Paul Kim. I couldn’t believe it. It felt like a nightmare at the AutoNation Toyota The next day, I went into the shop to speak with management. Paul Kim and the manager James claimed that the damage wasn’t done at Toyota. That’s a lie! I didn’t have a smashed side mirror prior to coming to get my tire checked. James stated that I’d get the discount ($295) if I wanted to get it fixed at Toyota. That’s not really a discount there. Sadly, I had to get the smashed mirror fixed somewhere else because they did not care about it. Unfortunately, I had to come back because the tire light turned back on again. That’s when they found a nail in the tire this whole time. Oh these human beings do not care about the customer or the vehicle whatsoever. All they were concerned about is making money from a sale. That’s it! I suggest you never ever go here. I’ve had the worse experience at AutoNation Toyota. I’ll never ever be back again! More

Excellent work and service at this dealership. When I arrived I was welcomed with a smile, and then told with whom to talk to. Alen was very helpful and patient with us. My car was bought as a sep When I arrived I was welcomed with a smile, and then told with whom to talk to. Alen was very helpful and patient with us. My car was bought as a separate dealership and this was my first time at toyota. He took time to explain the tests ran and what was performed for maintenance, as well as costs of everything. He helped us get set-up and gave texted us when it was time to pickup the car. They took around an 1.5 to service the car and we were in our way. Excellent service, kind staff, and great prices. More