AutoNation Toyota Mall of Georgia Service Center

Service was fast, I did not have to wait. David was great, he is friendly David was great, he is friendly More

I was due service at 70k miles. I got my rotors turned, multi point inspection and thought I needed to change my serpentine belt. AutoNation took care of everything I needed and did I got my rotors turned, multi point inspection and thought I needed to change my serpentine belt. AutoNation took care of everything I needed and didn't sell me anything I didn't need. More

I brought my Supra in for 24 month service, essentially an oil change and cabin filter, and waited five hours for the service. The only explanation I got for why it took so long was that they needed to get an oil change and cabin filter, and waited five hours for the service. The only explanation I got for why it took so long was that they needed to get a part from another dealership, Beaver Toyota. When I asked what part they needed for an oil change, I was told it was the oil. While I waited, I received no updates on the progress of my service until after waiting four hours I approached the service representative myself. I had scheduled my service weeks in advance and arrived well in advance of my scheduled time. The icing on the cake for this experience is that I noticed a tiny chip in the paint on my hood when I got home. While I have no proof it happened at the dealership, I had just hand washed my car two days prior to my service and hadn’t driven it from that point until I took it to the dealership. By the way, this is the same dealership that basically blew me off when I went to purchase a Supra even though I had previously bought two other cars there. So, not only did they lose the sale of a Supra, I guess they will be losing the service business for my Supra and three other Toyotas that I own. Their competitor Beaver Toyota will get a chance to earn my business. More

I had a terrible experience with Kurt a collision center customer representative. Mike the manager was great at handling the issue and keeping me updated on my cars repair. My car went over to service to be customer representative. Mike the manager was great at handling the issue and keeping me updated on my cars repair. My car went over to service to be aligned and calibrated for collision center and for a seat repair and a antifreeze smell under warranty. Chris at the service center said they never could smell the antifreeze but Mike at body shop said he smelled when in the body shop. When repairing the seat they dropped it and damaged the inside paint and door molding and the car had to go back to the body shop for more repair work. The seat they say they replaced had the same foam issue when we picked it up. I was not happy about the damage to my car in the service center but I understand things happen. I don't understand why my seat has the same seat form in it with the same issue or why everyone but the service center can smell the antifreeze. I give three stare because Mike tried hard to correct a bad experience at the collision center but the service center not only damaged the car but did not fix the issues. More

Excellent service always by Dianelis, very kind and attentive with the next services of my car. Gives wonderful care! attentive with the next services of my car. Gives wonderful care! More

Very professional and fast service thank you I’ll definitely recommend this place thanks see you next time definitely recommend this place thanks see you next time More

Okay, 3rd time to review this dealership. I received great attention from service adviser Chris R. He went over everything that was needed and recommended and the time frame for those that I received great attention from service adviser Chris R. He went over everything that was needed and recommended and the time frame for those that I chose. The real time was a bit shorter the estimated. Hooray! Chris was very personable. The facilities where very clean and the service spot on. The cost was higher than before, but to be expected during this time. No complaints! More

I have been very pleased with all of my visits to Toyota Mall of Georgia. I drive a fleet vehicle that they service. The reception area to wait is clean and comfortable. My particular service took a good Mall of Georgia. I drive a fleet vehicle that they service. The reception area to wait is clean and comfortable. My particular service took a good while they kept me informed through out my wait. I did not have to ask. More

Service was fast considering they said it was a busy day. I appreciate the shuttle service, but I feel like this time it was a little bit more chaotic between the customer service reps and the shuttle people I appreciate the shuttle service, but I feel like this time it was a little bit more chaotic between the customer service reps and the shuttle people. More

The employees are very helpful and are always willing to put the customers first. The best dealership around Buford. put the customers first. The best dealership around Buford. More