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AutoNation Toyota Pinellas Park
Pinellas Park, FL
2,598 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 04, 2024
Used Car Buyers Beware of AutoNation Toyota Pinellas Park. Sales people will make false promises to get you to agree on a deal for the vehicle you’re interested on. Then you will be turned over to spe Park. Sales people will make false promises to get you to agree on a deal for the vehicle you’re interested on. Then you will be turned over to speak to the famous sales manager who will also tell you what you want to hear and offer you additional coverage in the form of service agreements. Which for peace of mind I purchased… first night with my new purchase I had issues with the headlights, got a warning message asking me to visit the closest dealership. Interesting enough, the vehicle was supposed to have gone through a multiple point inspection prior to my purchase, yet they had to replace a whole headlight assembly (?). The cosmetic repairs the sales person Jesus offers were either not done or half done. I agreed to the purchase based on that discussion and even gave a deposit and title to my trade in (all in good faith, but I should have known better). The sales manager Mohamed (goes by Simo) who sold me and insisted on me purchasing a tire/wheel service agreement said the tires and wheels would be fixed if damaged, scratched, nails, etc. I agreed to it… accidentally scratched a wheel while parking a couple of days later. Took the car to the dealer and was told nothing could be done because the damage is only cosmetic (?), that the wheel would have to be bent or broken for them to be able to do anything about it. This was a Saturday, talked to Simo and he said give me until Monday and I’ll take care of it… well, it has been days and no follow up. I have left voice mails and sent him emails and have yet to receive even an acknowledgement. In addition, I was given a temporary plate because on the weekend I made the purchase they were having issues with the system… I have one more week with my temporary plate and all they can say is wait for the new registration in the mail. I am extremely disappointed with the service (not) received after I signed all the paperwork for the purchase of my vehicle. Classic scenario of being professional and responsive up until you sign on the dotted line, after that the whole experience changes and not for the best. I live an hour away and it’s not easy to stop by anytime. You call, get transferred all over the place and if you are not buying a vehicle, nobody follows up with you. What is going on AutoNation, are you guys all about selling vehicles and leaving your customers high and dry after their purchase??? I would expect that from a small used car dealer, but not a franchise as big as you are. Buyers beware… More
by JV
Employees Worked With
Jesus Pena Valecillos, Mohamed “Simo” Ritouni
Helpful June 03, 2024
AutoNation forces add-ons down your throat because they are "on the vehicle" and they are on every vehicle. I was also told by the finance person that I could not buy an extended warranty after the sale, s are "on the vehicle" and they are on every vehicle. I was also told by the finance person that I could not buy an extended warranty after the sale, so even though I had a feeling it was extremely high and was on the fence, I bought it. This is NOT true at all!!!! Make sure you shop around before buying if you want an extended warranty. Now I want to cancel after thinking about it, and they no longer want to deal with you at the dealership. AutoNation forces you to call a number, which the hold time is at least 30 minutes or if you leave your number which is an option, they never call back. I tried both. I even sent an email as instructed , but no response in the timeframe they say they will get back to you in. When someone finally emailed me back, they told me my deal hasn't been uploaded yet and I'd have to wait. I only get a full refund if I cancel in 30 days, is the game to prolong the cancellation so that they still get some money out of me? After another week, I received the cancellation form and sent it back. We will see how long it takes to actually get the money credited. I hardly ever write a negative review, but this is absolutely ridiculous! I am glad I turned down all the other overpriced crap they tried to sell me, like oil changes which worked out to a couple hundred dollars a piece and overpriced tire protection. To be fair, the car buying and negotiating (even though they "don't negotiate") part was pleasant and the sales person was nice. But after the sale, it really seems like they couldn't care less. More
by chrisd
Employees Worked With
n/a
May 30, 2024
Jaden was amazing. Helped me get the best possible deal, helped to find the right car. I will definitely recommend him if you go to Toyota AutoNation Helped me get the best possible deal, helped to find the right car. I will definitely recommend him if you go to Toyota AutoNation More
by Debrah
Employees Worked With
Jaden
May 30, 2024
What an awesome play to shop for a car. I tried multiple dealerships and Toyota AutoNation was the one I should’ve went from the start. Jaden was my sales rep and he was amazing. Listened t I tried multiple dealerships and Toyota AutoNation was the one I should’ve went from the start. Jaden was my sales rep and he was amazing. Listened to my needs and wants, helped to pick the right car and got me the best deal. More
by Amanda
Employees Worked With
Jaden
May 30, 2024
My sales person Jaden was great. He was friendly and helped us find the right vehicle for the right price. I was not expecting to get a vehicle but thanks to Jaden now I’m driving a He was friendly and helped us find the right vehicle for the right price. I was not expecting to get a vehicle but thanks to Jaden now I’m driving a new vehicle that I always wanted More
by Halen
Employees Worked With
Jaden
May 30, 2024
Loved Angel, great working with him. Love the the car, and thanks to Zahid for setting me up!! I'll recommend you all to my friends. Love the the car, and thanks to Zahid for setting me up!! I'll recommend you all to my friends. More
by cathyharrelson
Employees Worked With
Angel, Abdel, Zahid, Matthew Gordon
May 30, 2024
Such a great place to shop for a new or used vehicle. Lucky for me Jaden was my sales advisor and he was so sweet, helped me to find the right car and get me the best deal. This is the only place I will Lucky for me Jaden was my sales advisor and he was so sweet, helped me to find the right car and get me the best deal. This is the only place I will visit next time I come in More
by Amara
Employees Worked With
Jaden
May 30, 2024
Amazing dealership, best prices and Jaden was awesome. Patient and helped me with the whole process. Explained everything and the whole process was so smooth thanks to Jaden. Patient and helped me with the whole process. Explained everything and the whole process was so smooth thanks to Jaden. More
by Amara
Employees Worked With
Jaden
