AutoNation Toyota Pinellas Park

Great customer service from everyone especially Ms. Rocky, she is very knowledgeable about the product that she sells. Also, big thanks to Ms. Amanda. Rocky, she is very knowledgeable about the product that she sells. Also, big thanks to Ms. Amanda. More

With in seconds I was greeted and pulled my car up. Fantastic staff they told me an hour and it was under an hour. I am so happy I chose Toyota !!! Fantastic staff they told me an hour and it was under an hour. I am so happy I chose Toyota !!! More

Bought a used car and 6 weeks later still don’t have my new license plate. Professed to be competent acquiring out of state registration and tags. Turns out they sent all original documents to bank and d new license plate. Professed to be competent acquiring out of state registration and tags. Turns out they sent all original documents to bank and didn’t keep digital or hard copies for their files. Supervisor had to come to house a month after purchase to replace- do all paperwork. Everyone keeps passing the buck, and o have called dealer at least 12 times to follow up had I not - all would have gone unattended!!! Not professional, not proficient. More

Service department was cordial and service was great. My Camry was not due for service until July, but Gary did a quick "pit Stop" to check fluids, tires, etc. My Camry was not due for service until July, but Gary did a quick "pit Stop" to check fluids, tires, etc. More

I heard a bearing noise coming from my Avalon, it was quickly diagnosed and I had a new water pump installed. quickly diagnosed and I had a new water pump installed. More

Sad what Dealers are doing now days. Went in for Oil change, stand stuff one would infer...oil and filter, gasket. Nope, at AutoNation they add PP115 SDC Add-on for $11 (aka motor oil Went in for Oil change, stand stuff one would infer...oil and filter, gasket. Nope, at AutoNation they add PP115 SDC Add-on for $11 (aka motor oil treatment). I doubt my 2020 Toyota Highlander Hybrid manual indicates such is required. That was in addition to the normal synthetic oil replaced. Initially my net cost was $71.85 and that was after a $25 coupon from a different dealership. I asked why so much and was told the price of oil changes has gone up. Lori Dezern, she was professional, went over the bill with me and though starting at the front page proceed to detail information on second page. I said wait a minute, what is the $11 fee on the front page about. Well...of course that is what they add to oil changes now days and don't inform the customer they did it or inform them it is an $11 extra charge item. I then had that fee removed (gave me $12 refund). You know, I got to tell you, when I pay $44k plus for a suv I will be dammed if I want a Dealership adding oil treatments to my engine and not give me the option to decline prior to doing so. Now I need to go see them and find out what the heck they put in my engine and google it to see if any bad side effects might occur (one would hope not). On top of all this, I had an AutoNation coupon for a $42.99 oil change that I forgot I had at home and failed to bring with me that day. Service, normally, is good at this Dealership, barring one minor issue with wait time and the other time they screwed up and did not install a 2nd part for a trailer hitch (they reimbursed me for the cost of that job) but it made me miss a evening with family while on vacation and caused additional travel day/time and mileage to double back to a dealer place I left the travel trailer. so they could order the part..what a pain that experience was. I realize dealerships make more on service then selling cars (prior covid) though they lost me forever after getting $2k less then their nada trade-in values sheet indicated when I traded in my prior prius and ridgeline (am certain they made a killing on both when they sold them). More

I contacted the dealership and was helped within minutes. The sales associate provided me with everything I requested concerning the vehicle. He also took the time to send me additional photos of the vehicle The sales associate provided me with everything I requested concerning the vehicle. He also took the time to send me additional photos of the vehicle for reference. I drove to the dealership from Orlando and the deal was completed in minimal time for my convenience. I am very pleased with their service and business. More

Located an expensive repair problem during routine maintenance weeks before the warranty expired. My ride is good to go and I'm happy with the dealers attention to detail. maintenance weeks before the warranty expired. My ride is good to go and I'm happy with the dealers attention to detail. More

I have been going there for 20 years ; always great service: very courteous staff, always give the best deals . service: very courteous staff, always give the best deals . More

I’ve been to plenty of dealerships in my life whether it was for my own personal vehicle or for that of a family member of for the business and I can honestly say that I’ve never had an experience like this was for my own personal vehicle or for that of a family member of for the business and I can honestly say that I’ve never had an experience like this one. We worked with Dylan and we arrived in the pouring rain and this man was waiting outside with great energy and a smile on his face. It’s the little things you know? He was truly eager to serve and you can tell it was authentic. From the second he greeted us to the time we parted ways he made the experience one to remember. We were there for an hour or two but time really flew as the entire time we were all laughing. It was such a pleasant experience. Not only did he make the experience enjoyable and fun but he helped us get exactly what we needed. His service was impeccable. I don’t know what he gets payed but seriously it should be doubled if not tripled. I’d hire him for anything. I’d buy anything he’s selling. Not because he uses some sleepy tactics but just for the reason you can tell genuinely he is someone you can trust. I felt a moral obligation to write this review because it truly is not everyday that as a consumer you receive service at this level. If you’re looking to buy/sell a car you NEED to come here and ask for Dylan. Do it while you can. A guy like that climbs to the top quickly! More