AutoNation Toyota Pinellas Park

Warning: Do Not buy a vehicle online/from Out of State from Autonation or this dealership! I just purchased a used Toyota FJ cruiser (only 52K miles) from Autonation Pinellas Park Toyota sight unseen aft from Autonation or this dealership! I just purchased a used Toyota FJ cruiser (only 52K miles) from Autonation Pinellas Park Toyota sight unseen after finding it advertised online. The sales personnel involved were all very pleasant and the transaction was smooth. The problem was after delivery. The vehicle was transported from the dealership and arrived to me 12 days after purchase. I didn’t drive it the first two days because of rain but by the third day when I drove it the check engine light was on (after less than 10 miles of total driving). I emailed the used car sales manager and he told me to take it to the closest AutoNation dealership. That was 200 miles from me and none of the three AutoNation dealerships in that city were Toyota dealers. I emailed him back and he said it didn’t matter as any AutoNation dealer would do. So, I drove 200 miles to a AutoNation Honda dealership and a very nice service advisor said what should have been done was I should’ve been given a warranty claim number so that I can take it to the closest Toyota dealership near me to have them evaluate the problem. He also said his Honda dealership did not have the diagnostic equipment to determine what the problem was and said he would have to outsource it to a local Toyota dealership himself. He did provide me with a claim number and I took it to my local Toyota dealership who noted that one of the Catalytic converters was bad. The Toyota service advisor contacted Autonations’ claim department and was told that catalytic converters are not covered under any of their warranty policies. Replacement cost would be an excess of $1,000. I then wrote a letter to the Pinellas Park dealership and asked them to consider paying “all or Part” of the catalytic converter replacement cost. I then followed up with a phone call to them again and the request was denied. FYI - AutoNation has a “Five day No questions asked return on any vehicle purchased.” If I had been a local buyer then I assume I would’ve been able to bring the vehicle back to the dealership and they would’ve repaired it. But if you are from Out of State the Five Day period will most likely expire before the car is even delivered to you. So, my words of warning to anyone considering buying online or Out of State from AutoNation or in particular this dealership is that you should realize that any problem with the vehicle will be your problem. My problem occurred within the first 10 miles of driving the vehicle and you would expect a dealership to step up and do the right thing. I understand perfectly that catalytic converters are not covered under extended warranty’s BUT ANY problem that occurs within the first 3 days or 10 miles of driving after delivery of a newly purchased vehicle should be covered. You have a false sense of security based on Autonations’ 5 day policy and 90 day warranty. So, the used car manager said that if I could bring it back and he would repair it, but since I live 900 miles away he knows that won’t happen. Keep that in mind when you are considering buying Online/Out of State from an Autonation dealership. This dealer could have easily made a small concession by supplying the Catalytic converter and I would have paid the installation and they would have had a happy customer. So, remember Autonations’ claim of service at any of their dealerships is very misleading and rings hollow as exampled by my taking it to the closest dealership to me. And need I say more about their warranty coverage. I am sure that Pinellas Park Toyota will post their standard response to this complaint of we regret your experience with us but please reach out to our General Manager…. They have my email address and phone number. At this point, I do not expect Autonation will reconsider covering any of the cost of this repair and my only motivation in writing this is to make other prospective Autonation buyers aware of these issues which should give them pause. Sincerely, Edwin Dodd, M.D. More

Love the dealership, love my service rep howard, he's the best. The sales guy was very accommodating. A great place all the way around. 👍 best. The sales guy was very accommodating. A great place all the way around. 👍 More

Service was great! It was super easy process trading my car in. Would definitely come back to do business ! Ask for Zahid he was super helpful and knowledgeable when it came to the type of vehicle I wanted car in. Would definitely come back to do business ! Ask for Zahid he was super helpful and knowledgeable when it came to the type of vehicle I wanted. More

I've buy several used cars from you and have had our cars serviced there for 10 years. Service and personnel are always working for you and helping to solve any problems. serviced there for 10 years. Service and personnel are always working for you and helping to solve any problems. More

The best buying experience EVER!! This dealership is top of the line. I walked in with a set payment amount..they got it there!! Casey is an amazing salesman, and the finance manager is amazing as well of the line. I walked in with a set payment amount..they got it there!! Casey is an amazing salesman, and the finance manager is amazing as well More

I was working with a sales associate via text and emails arranging the numbers on a 2020 Toyota Corolla that I was interested in purchasing. I live an hour away and expressed that I wanted to ensure that th arranging the numbers on a 2020 Toyota Corolla that I was interested in purchasing. I live an hour away and expressed that I wanted to ensure that the numbers were going to look good to where I am comfortable purchasing the vehicle. They said they will make it work if I come in. I came in on Friday, January 8th, 2021, and waited as they pulled the vehicle from the lot. They called me over to take a look and the ENTIRE right side of the vehicle was scraped, rims scratched, and tire with a chip in it to include the bumpers and fenders having severe scrape marks. They falsely advertised using fake pictures of a similar vehicle and nothing was reported on the CARFAX whether if the vehicle had been serviced for a sideswipe or if one of their employees did it and failed to report it. They then had the audacity to ask me if I was interested in another similar vehicle that is believed to have no damage and similar mileage. My thing is that I asked the sales associate “how did no one know about this damage on the vehicle knowing that I was coming in today to take a look at it?”. He replied by saying that he believes his manager knew and never told him about it. A very unprofessional thing of him to do. Throw his manager under the bus when it is very well your job to check on the vehicles and ensure they are available and in good standing. And for that, I would strongly suggest avoiding this Toyota dealership at all cost as there are plenty in the Tampa Bay Area that aren’t falsifying their pictures and wasting customer’s time. More

Last month my mom and I went to look at Toyotas and worked with Lee. He provided THEE best customer service. He listened to our needs, non-pressuring but assertive and I would highly recommend him to a worked with Lee. He provided THEE best customer service. He listened to our needs, non-pressuring but assertive and I would highly recommend him to anyone interested in buying a new Toyota. Working in the auto industry for over 10 years, Lee exuded all the right traits of an exceptional customer-centric salesperson. The rest of the sales staff (managers) were responsive and overall, we had a great experience. More

Great staff and helpful . I bought a toyota tacoma 2021 and our salesman was very helpful and he explained us everything about the car l and our salesman was very helpful and he explained us everything about the car l More

As a first time buyer, Zahid was very helpful. I walked in with some ideas of what I wanted, mostly safety features and guided me through the process. I felt reassured and confident leaving the dealership in with some ideas of what I wanted, mostly safety features and guided me through the process. I felt reassured and confident leaving the dealership with my new car! More

Barrington sealed the deal! Awesome guy! Very professional and good listener! I love Toyota! Best car ever! Will be back in 2 years for the next deal, if not before professional and good listener! I love Toyota! Best car ever! Will be back in 2 years for the next deal, if not before More