AutoNation Toyota Pinellas Park

service Some employees make promises that they don't keep. Due to the quality of service I received the last time I was in I was promised a car wash and vacuu Some employees make promises that they don't keep. Due to the quality of service I received the last time I was in I was promised a car wash and vacuum that I did not get when I recently returned. More

Best buying experience I have ever had! I have been buying cars for 40 years and have never had such a smooth, hassle free transaction as I had at AutoNation Toyota in Pinellas Park FL. I s I have been buying cars for 40 years and have never had such a smooth, hassle free transaction as I had at AutoNation Toyota in Pinellas Park FL. I started my search on-line and made contact with about 5 other dealers on 2 different trucks. These folks were not pushy and the deal was transparent with no hidden costs or 'oh that's not available now' like I got at some other dealerships. My salesperson was Brittany Schmidt. She was very knowledgeable about the process as well as the Toyota Tacoma I purchased. She is a good communicator and listener, so she quickly understood what I was looking for in a new vehicle and what I needed on my trade in for the numbers to work for me. Bob Haney (the Internet Manager) was easy to work with on my trade in. Businesses need to make a profit and I just wanted to be treated fairly. I did a lot of research and had a range I thought my trade was worth. They made me a very fair offer considering the mileage on my vehicle. I am very happy with my overall experience. If you are looking for a Toyota, AutoNation Toyota in Pinellas Park is the place to shop! More

good service! We came in with a check engine light, the problem was resolved in one hour. They also checked something else and we had them do that as well. We are We came in with a check engine light, the problem was resolved in one hour. They also checked something else and we had them do that as well. We are bringing our other vehicle in next week. More

SERVICE DEPT CONFIRMED EVERY BAD STEREOTYPE ABOUT DEALERS First one guy comes up and slaps a folder on my windshield and tells me to wait. When Drew finally ambled out, and I told him what the problem was (as First one guy comes up and slaps a folder on my windshield and tells me to wait. When Drew finally ambled out, and I told him what the problem was (as diagnosed by a Pep Boys), he insisted they could do a better job, but wasn't sure if they had the part. When I asked if he could look it up, he said it could be any one of 80 different models, which to me sounds like scanning 2 pages of text to get a quick idea of how many of these parts they stocked, but he seemed to think that was an impossible, unknowable task. I decided to take my chances. We walk into his office. More waiting. He tells me it will be AN HOUR to look at my car. Pep Boys did it in 5minutes. But fine, because they have a shuttle. When he's finally done entering things, he points me to the service desk and says, "tell them you need a shuttle." This is not service. I'm leery this visit is still a good idea, but proceed. I waited 40 minutes for the shuttle, so when I was finally paged I found Drew to ask when my car would be "diagnosed." He said he'd have to check. I waited. Finally he got up and meandered toward the service area. More waiting. Finally, I walked toward the door to see what was going on, AND HE'S CHATTING W SOME DUDE WHO'S SITTING THERE SMOKING. He tells me it'll be a half hour. "Or 20 minutes?" I wonder, since he's wasted 10 in this process. In any case, I go for the shuttle. I'm not dropped off 10 minutes when I get a call, "your vehicle is ready." He quotes a price that's almost 50 percent higher than PepBoys. No thank you. I ask if he can send the shuttle, HE TELLS ME TO CALL THE DESK. Guys, this is service 101 here. Except for the actual shuttle driver, who was a peach, your entire team showed zero urgency, and little interest in service for me or my vehicle. You wasted my time and money. Never again. One star is too many. More

BEWARE: This dealership service Dept will rip you off! Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town that did not have a Toyota Dealership. AutoNation Toyota' mechanic opened the hood, took one look at the non-Toyota parts and gave an estimate of just under $2,000.00 for the repair. (Everything non-Toyota had to be replaced - regardless if it was working or not.) Took my Toyota to Crown Buick and they repaired it for $750.00 This was a year ago and my truck A/C is still running super cold. This is not the first time, but it is the last time that I attempted to give this dealership a chance on giving a sucker an even break. They are too big and too impersonal to care about anything except the profit margin in their favor. To add insult to injury, after it was all over, a customer service follow call was made to me to ascertain how happy I was with their service. I said, "Really, are you kidding?" Can't you read that I did not accept the service and left?" She then looked at the estimate of repairs and said, "I don't blame you." More

A wonderful experience. My hopes were exceeded. I got a car I really love at a good price. Ramin explained everything in detail, even setting up the Bluetooth for me. He even My hopes were exceeded. I got a car I really love at a good price. Ramin explained everything in detail, even setting up the Bluetooth for me. He even gave me rides. More

Amazing Customer Service Experience Came in today to pick up a vehicle for mom, and just lucked up and found something that we were thinking about. Chris Cuccorillo was amazing. He walke Came in today to pick up a vehicle for mom, and just lucked up and found something that we were thinking about. Chris Cuccorillo was amazing. He walked us thru everything, was up front about the vehicle and what we were getting. Would definetly recomend Chris to my other friends and family looking for another vehicle. The process today was painless and that's hard to find with any major purchase in this day and age. I wish I could blow up a few ballons or rings some bells for the service I received today. More

Bought 2014 RAV4 and have it serviced under the Toyota Care Complimentary Maintenance Plan. Buying experience was as expected for a car (negotiation necessary...basically the usual process). All said and done I Complimentary Maintenance Plan. Buying experience was as expected for a car (negotiation necessary...basically the usual process). All said and done I got a really great deal. No other dealer in the area could even match it. Walked out happy. Closing paperwork was smooth and did not feel pressured to purchase anything extra. Took the car in for first complimentary service a couple of months ago. Went smoothly. In and out within an hour or so. Had some extra stuff done. Customer Care Advisor was good. Will ask for him again. More

Best Car Buying Experience We just bought a Toyota Avalon from Andrew Shriner at Auto Nation Toyota in Pinellas Park and it was by far the best auto buying experience ever. He w We just bought a Toyota Avalon from Andrew Shriner at Auto Nation Toyota in Pinellas Park and it was by far the best auto buying experience ever. He was a perfect gentleman and presented our new Avalon with great detail. More

If you're going to need service buy your car elsewhere. The service department used to be a joy. Now it is absolutely horrible. You make an appointment for service only to be told after you arrive 10 minute The service department used to be a joy. Now it is absolutely horrible. You make an appointment for service only to be told after you arrive 10 minutes early that it's going to be hours before they can service your car. Was told by the "red shirt" "You made your appointment this morning" as if it's less important than an appointment made weeks ago. You service department made the appointment. Don't make appointments unless you can get to the vehicle! I asked to see a manager, was told there are none available at the entire Autonation complex, was told "they are in meetings". I have 2 or 3 prepaid $50 or $60 service coupons that I am forfeiting because your service department sucks and I will never be back. Also when it's time to purchase new vehicles our entire family will be looking elsewhere. Others in family have also had issues. YOUR SMUG SERVICE ADVISOR WASTED 2 HOURS OF MY TIME TODAY BUT NEVER AGAIN!!!!!!! More