AutoNation Toyota Pinellas Park

DECEPTIVE -- UNETHICAL -- BAIT & SWITCH -- DISHONEST I have never had to write a review like this, but my ongoing experience (since April '26) has been so unacceptable that I feel compelled to warn other have never had to write a review like this, but my ongoing experience (since April '26) has been so unacceptable that I feel compelled to warn others. This dealership represented the vehicle I purchased as GOLD CERTIFIED when it was not eligible for that certification. Then they AGREED to provide a 3rd party warranty (which was signed by their finance person and myself) in April 2026. After numerous calls, even to corporate, they still as of August 14, 2026 have not provided it. I relied on the certification sticker and the numerous claims by the saleswoman that the car was Gold Certified. This raises the question: HOW WAS A VEHICLE BEING REPRESENTED AND SOLD TO ME AS GOLD CERTIFIED IF THE DEALERSHIP KNEW IT DID NOT MEET THE REQUIREMENTS FOR THAT? It's been nothing but exhausting to have to dealing with John, Bryan, etc.... and repeatedly contacting corporate (they never got back to me the first time. I had to keep calling them) just to get information and still have no warranty. I thought I was purchasing from a reputable dealership, instead I've been frustrated, deceived, and completely worn out from this process. I wouldn't recommend this dealership to my worst enemy. More

Hope in service did great excellent service will be back regularly thank you Hope very much regularly thank you Hope very much More

I had a very disappointing visit at AutoNation Toyota. My Toyota Prius was misdiagnosed with a faulty hybrid battery pack as a result of the technicians draining the starter battery while servicing for ot My Toyota Prius was misdiagnosed with a faulty hybrid battery pack as a result of the technicians draining the starter battery while servicing for other repairs, and not fully charging it before returning the car to me. When the car was handed to me as "ready" for me to drive home, multiple error codes were showing and the car was not drivable. AutoNation's technicians reviewed the errors and wanted to charge me nearly $6,000 extra for unneeded repairs. After carefully looking at the error codes -one of which was the drained starter battery-, I asked the technicians to fully recharge the battery, and reset the error codes. The hybrid battery error did not come back again. I had the car inspected by an independent shop and no damage or issues to the hybrid battery were found. More

Tracy is a rockstar! I took my company car there for service and a shaking issue . She knew I need the car back for work and more importantly how to navigate our company I took my company car there for service and a shaking issue . She knew I need the car back for work and more importantly how to navigate our company fleet maintenance card for payment. The communication was excellent and the car was fix in no time! I have never considered taking my personal vehicle to a dealer but I definitely will now. More

Worked with one of the best advisors I've ever met. Friendly, highly communicative, and made this service smooth and painless. Ask for Tracey! Friendly, highly communicative, and made this service smooth and painless. Ask for Tracey! More

Had to come in for a sudden flat tire. Tracey was calm and knowledgable. She took care of my tire lickety split! Easy in easy out. Tracey was calm and knowledgable. She took care of my tire lickety split! Easy in easy out. More

Tracey was an absolute joy to work with. She patiently walked me through my first visit to this dealership and explained my vehicle service schedule so I could understand and take notes. Ple She patiently walked me through my first visit to this dealership and explained my vehicle service schedule so I could understand and take notes. Pleasantly surprised by the customer service she offered. More

I came in with a problem I wasn’t expecting, and Sophy made an otherwise stressful situation much easier. She was patient, professional, and communicated with me throughout the repair. I really appreciate made an otherwise stressful situation much easier. She was patient, professional, and communicated with me throughout the repair. I really appreciated how she handled everything. More