AutoNation Toyota Pinellas Park - Service Center

I had my 1 year vehicle maintenance done. They did a 28 point check, and an oil change. They also had a recall that required the computer to be reprogrammed. The Service associate said it sh They did a 28 point check, and an oil change. They also had a recall that required the computer to be reprogrammed. The Service associate said it should take approximately 2 hours to complete. It took over 4 hours! The Service associate also said the Technicians don’t always log into the system, so there was no way, other than walk to the service area, to get a status update. Very poor communication skills between departments. More

I unfortunately had the bad experience of having to buy a $4000 new hybrid battery. It had to be ordered and was told that it would be about a week and it was a week. They were able to get the battery in tak $4000 new hybrid battery. It had to be ordered and was told that it would be about a week and it was a week. They were able to get the battery in take it for a test drive and do the inspection of my tires brakes etc. Because of the cost of the battery I think it ended up being $5200+ with tax they didn’t charge me for the oil change or cleaning out my drain problem on my sunroof which I extremely appreciated. Drop off was a little slow because it was busy and pick up was a breeze overall they did a really good job. I felt they were very professional and very organized More

Excellent service! We are on an extended road trip and they were very accommodating so that we could get our next scheduled Toyota Care Maintenance Service. We are on an extended road trip and they were very accommodating so that we could get our next scheduled Toyota Care Maintenance Service. More

Wait was too long for oil change. 2 hours! Hope was very pleasant and apologetic. 2 hours! Hope was very pleasant and apologetic. More

Los trabajadores del servicio son excelentes, tratan de ayudar y ofrecer el mejor servicio,tratan de resolver lo más rápido posible el problema ayudar y ofrecer el mejor servicio,tratan de resolver lo más rápido posible el problema More

Great group of people that are always eager to help you. I have never been disappointed. I have never been disappointed. More

In seven years I've always had top notch service (except the one time the service manager told me I had tire rot and needed new tires. I took my car to a tire dealer who told me that my tires were in excell the one time the service manager told me I had tire rot and needed new tires. I took my car to a tire dealer who told me that my tires were in excellent order. That was 20,000 mile ago and they are still in excellent order.) Today's service went well and everything was done in a timely manner. Before today's visit when my car was done, a service manager would come out and tell me about what was going on. Now they send an E-mail telling me what needs to be done and asking my permission. I would like to talk one on one with a service manager as to the problems with my car and then I will give the okay. All in all it's still a good place to bring my car. More

The team is very efficient and professional. It was my very first visit there, and I felt like I was home already. It was my very first visit there, and I felt like I was home already. More

Was welcomed by Gary , my service advisor. Explained everything that needed to be done Excellent service and I was out in a timely manner. I always have a great experience when getting servic Explained everything that needed to be done Excellent service and I was out in a timely manner. I always have a great experience when getting service More

I had an appointment at 9:30. They gave me Christie, a women who was tied up with another customer. I waited and waited, and since I had an appointment to make, I became very irri They gave me Christie, a women who was tied up with another customer. I waited and waited, and since I had an appointment to make, I became very irritated. Finally, after I went in to her station I was reassigned to another Service Manager David, I think was his name. He was kind, very understanding and efficient. I have bought several vehicles, been a customer since ca. 20001. I don't expect to be treated in such an unprofessional way.. Why make an appointment if you cannot expect to have it acknowledged? I feel the service is declining. I hope it is not becoming WOKE. If so, I will be leaving AutoNation Toyota Pinellas Park. Dorothy Adeline T. Collins More