AutoNation Toyota Pinellas Park - Service Center

Amazing and honest service. I appreciate that they only recommended service my car actually needed. Fast service and always a friendly staff working. They are always helpful and I appreciate that they only recommended service my car actually needed. Fast service and always a friendly staff working. They are always helpful and do anything they can to make my experience good. More

Honest service. Always a friendly experience. They make sure my vehicle is taken care of and don't try to recommend things I don't really need. The employee's are alw Always a friendly experience. They make sure my vehicle is taken care of and don't try to recommend things I don't really need. The employee's are always in good moods and go above and beyond to help. More

To Matt Gordon for his excellent thorough caring service !!! Hi ! Please note the review I just e-mailed presently to AutoNations Toyota Pinellas Park in regards to the excellent service of Matt Gordon on 20Oct Hi ! Please note the review I just e-mailed presently to AutoNations Toyota Pinellas Park in regards to the excellent service of Matt Gordon on 20Oct 16 1 PM on my Red 2009 Toyota Corolla L JTDBL40E999089224. An unexpected Invoice 629083 of $455.28 but in gratitude for Matt Gordon's and the crews thorough service!!! Thank you again Love, Donna Lee Ford ( w your Toyota's) More

5 star treatment...Excellent Customer Service Took my Camry in for a warranty issue and my experience was top notch! I've been to other dealers in the past and was not happy with the customer serv Took my Camry in for a warranty issue and my experience was top notch! I've been to other dealers in the past and was not happy with the customer service and lack of professionalism. The entire team at this location was the BEST..even the courtesy van driver was wonderful. Such a pleasant experience, I would highly recommend this dealership. More

Parts prices TWICE the cost! I priced out a part here and eas quoted $104 plus, I contacted Germaina in Venice and got it for $52 no shipping charge. TWICE the cost?! NEVER SHOP H I priced out a part here and eas quoted $104 plus, I contacted Germaina in Venice and got it for $52 no shipping charge. TWICE the cost?! NEVER SHOP HERE! More

Three strikes and you're OUT For the 3rd time, when asked for some specific part replacement, someone at the dealership decided to put in what they had on hand, and ignored my req For the 3rd time, when asked for some specific part replacement, someone at the dealership decided to put in what they had on hand, and ignored my request. The overall "mood" appears to be rabid about excellence in their overall customer service (signs on the wall for how important they want to make you believe it is), but when I called several of the "survey" people that were so persistent in bothering me post-service for help in getting the issue at hand corrected, I was basically told, I cannot help you. A suggestion for you.... Maybe you need to eliminate some of these useless survey people who pester you for wanting to have you tell how wonderful you are, and invest in training some of your techs to READ THE INSTRUCTIONS IN THE SERVICE REQUEST, AND DO NOT AD LIB ND PUT IN WHAT YOU JUST HAPPEN TO HAVE ON HAND. I will need to return to this pathetic dealership when the part they tossed and swapped out, at the expense of my personal time, to make what I had, right again. As they say in baseball, 3 strikes and you're out applies here. I will never be coming back to this Toyota dealership for any reason, AFTER they replace the part they messed up on. More

service Some employees make promises that they don't keep. Due to the quality of service I received the last time I was in I was promised a car wash and vacuu Some employees make promises that they don't keep. Due to the quality of service I received the last time I was in I was promised a car wash and vacuum that I did not get when I recently returned. More

good service! We came in with a check engine light, the problem was resolved in one hour. They also checked something else and we had them do that as well. We are We came in with a check engine light, the problem was resolved in one hour. They also checked something else and we had them do that as well. We are bringing our other vehicle in next week. More

SERVICE DEPT CONFIRMED EVERY BAD STEREOTYPE ABOUT DEALERS First one guy comes up and slaps a folder on my windshield and tells me to wait. When Drew finally ambled out, and I told him what the problem was (as First one guy comes up and slaps a folder on my windshield and tells me to wait. When Drew finally ambled out, and I told him what the problem was (as diagnosed by a Pep Boys), he insisted they could do a better job, but wasn't sure if they had the part. When I asked if he could look it up, he said it could be any one of 80 different models, which to me sounds like scanning 2 pages of text to get a quick idea of how many of these parts they stocked, but he seemed to think that was an impossible, unknowable task. I decided to take my chances. We walk into his office. More waiting. He tells me it will be AN HOUR to look at my car. Pep Boys did it in 5minutes. But fine, because they have a shuttle. When he's finally done entering things, he points me to the service desk and says, "tell them you need a shuttle." This is not service. I'm leery this visit is still a good idea, but proceed. I waited 40 minutes for the shuttle, so when I was finally paged I found Drew to ask when my car would be "diagnosed." He said he'd have to check. I waited. Finally he got up and meandered toward the service area. More waiting. Finally, I walked toward the door to see what was going on, AND HE'S CHATTING W SOME DUDE WHO'S SITTING THERE SMOKING. He tells me it'll be a half hour. "Or 20 minutes?" I wonder, since he's wasted 10 in this process. In any case, I go for the shuttle. I'm not dropped off 10 minutes when I get a call, "your vehicle is ready." He quotes a price that's almost 50 percent higher than PepBoys. No thank you. I ask if he can send the shuttle, HE TELLS ME TO CALL THE DESK. Guys, this is service 101 here. Except for the actual shuttle driver, who was a peach, your entire team showed zero urgency, and little interest in service for me or my vehicle. You wasted my time and money. Never again. One star is too many. More

BEWARE: This dealership service Dept will rip you off! Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town Took in my Toyota Tacoma truck for a problem with the A/C (would not cool). It was totally replaced three years prior by Sears when I lived in a town that did not have a Toyota Dealership. AutoNation Toyota' mechanic opened the hood, took one look at the non-Toyota parts and gave an estimate of just under $2,000.00 for the repair. (Everything non-Toyota had to be replaced - regardless if it was working or not.) Took my Toyota to Crown Buick and they repaired it for $750.00 This was a year ago and my truck A/C is still running super cold. This is not the first time, but it is the last time that I attempted to give this dealership a chance on giving a sucker an even break. They are too big and too impersonal to care about anything except the profit margin in their favor. To add insult to injury, after it was all over, a customer service follow call was made to me to ascertain how happy I was with their service. I said, "Really, are you kidding?" Can't you read that I did not accept the service and left?" She then looked at the estimate of repairs and said, "I don't blame you." More