AutoNation Toyota Tempe
Tempe, AZ
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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It started good with the truck, but turned into a nightmare. There is/was a pack rat living under the hood, paint scratches after supposed clay bar, leather interior never detailed. Wiper blade arm nightmare. There is/was a pack rat living under the hood, paint scratches after supposed clay bar, leather interior never detailed. Wiper blade arm broken even though they replaced the blades. No spare key either. These were things they all said they would take care of. Moving ahead they took the truck back on Oct 27, gave me a rental. My sales guy Tyler and his manager Sean are trying to resolve all the issues. And hopefully that's that. I am happy that something is being done. But I hope all issues are resolved when and if I get the truck back soon. More
I bought a used Toyota Tacoma 10 days ago. On my way home the check engine light came on. They told me to buy a new gas cap and reset it. After 200 miles it came back on. I had the truck towed On my way home the check engine light came on. They told me to buy a new gas cap and reset it. After 200 miles it came back on. I had the truck towed back to the dealer and had them cancel the sale under their 5 day/250 mile policy. I paid with a cashier check for the truck and am being told I have to wait 2 weeks for my refund. I’m a disabled vet without a vehicle and now have no way to purchase something. No one I’ve spoken with has offered any assistance and just shrugged at me. Thanks Autonation! To say my confidence in Toyota and humanity has been shaken is an u see statement. More
On 9/9/26, I traveled to AutoNation Toyota in Tempe to purchase a base-model 2026 Toyota Prius with 8500 miles. My sales guy, Tyler Frasier, did a great job, and I was pleased with the simplicity of t purchase a base-model 2026 Toyota Prius with 8500 miles. My sales guy, Tyler Frasier, did a great job, and I was pleased with the simplicity of the process. That's as far as the good news goes. During the test drive and walkaround, no mention was made of any damage to the car. Considering it was well over 100* degrees on the lot, and it's basically a new car, I gave it no further thought. During the paperwork phase, I observed a document that stated the car had "paintwork", which Tyler indicated was "parking lot scratch damage." The clean CarFax eased my mind, and I gave it no further thought. However, I was wrong. I scheduled a paint correction and ceramic coating (to address car wash swirls). Upon closer inspection under good lighting, we observed that this car has had significant paint work. Hood, fender, bumper and door at a minimum - and a terribly shoddy job at that. Large areas of dry spray, a couple runs, color mismatch, and bumper nicks simply painted over. I collect vintage cars and do high-end restoration work, so my digital paint meter confirmed my concerns. The hood/bumper alignment is off by 1/2". A piece of the cowl cover was unattached and wedged under the hood, and the windshield wiper arm was not clocked correctly on the splines, causing it to strike the windshield trim at full extension. The windshield trim clips are loose and exposed, the bumper clips on the leading edge of the bumper aren't attached, with the slots exposed, the hood / fender alignment is visibly off, and the real kicker is the nose emblem was sloppily attached - with Gorilla Glue. Detailed photos were taken to document the collision evidence, and that's JUST what's visible without taking things apart - there's no telling what kind of sloppy workmanship is underneath the surface. Wanting a more detailed professional opinion, I took the car to a local body shop that I trust. They determined the hood and right fender had been replaced with generic (non-Toyota) panels. Masking lines are visible under the passenger mirror. The original foam 5mph bumper components are completely missing. There's further evidence under the hood of shoddy repair - overspray, brackets hammered back into place, and tell-tale paint damage where the right front fender meets the A-pillar confirms that this car was indeed in a collision. Remember that clean CarFax? That report won't show accident damage if it was repaired in-house and never reported (since it was owned by AutoNation). This was FAR more than simple parking lot damage as I was led to believe. After paying near-retail for a low-mileage car that's seriously compromised, I emailed Tyler AND the GM, Neil Underwood with my concerns, TWICE, with absolutely no reply. So, this review will remain up for as long as I own the car. The ball is in AutoNation's court, but I'll be popping by from time to time to chat with drop-in customers about my experience. Your shady business practice has consequences. More
My vehicle is tech heavy. I'm dumb. You need someone who can tell you what buttons to push. Geiner tried but was frustrated by my android phone. I use cruise control a lot. I I'm dumb. You need someone who can tell you what buttons to push. Geiner tried but was frustrated by my android phone. I use cruise control a lot. I had to experiment with it driving home. I was shocked to find the car stearing itself. The radio comes on and I have no idea how to shut it off without shutting down the whole screen. The owners manual tells you to hit certain buttons to select but I have yet to find the right button on the display. Eventually I'll get it by trial and error but not without some frustration. I have always kept my car in a garage. I have used garage door openers for 50 years. I'm shocked this this Toyota, contrary to my last Toyota, does not have a garage door opener especially with all the other stuff I have yet to figure out. More
The team is always quick, efficient and provide great service. Randy was my service representative today and reassured me regarding my question about my tires. Thanks 👍👍 service. Randy was my service representative today and reassured me regarding my question about my tires. Thanks 👍👍 More
I was given an appointment for service due to a recall. When I got there and on line for 45 minutes, I was told that they didn’t have the part. I was told that someone would call me when the part came in. When I got there and on line for 45 minutes, I was told that they didn’t have the part. I was told that someone would call me when the part came in. I never got a call. So I called a month later to make this appointment. I still had to wait again. This is why I don’t have any service done here. More



