AutoNation Toyota South Austin

Wait is too long for simple oil change and tire rotation ie. 1 hour and 15 minutes. Service department needs more technicians. ie. 1 hour and 15 minutes. Service department needs more technicians. More

I was very pleased with the experience at AutoNation Toyota in Austin South. Found the vehicle I was looking for at the price I found very attractive…via the search on my phone. It was good enough that Toyota in Austin South. Found the vehicle I was looking for at the price I found very attractive…via the search on my phone. It was good enough that I traveled from San Antonio to Austin to close the purchase. The two pros that helped us - Michael in sales and Austin in the finance office - made the fairly complex process of buying a car as quick and smooth as possible. I am a first time customer of AutoNation and am very pleasantly surprised. I recommend AutoNation and these professionals highly. More

I love getting service at Toyota dealership. Last Friday I arrived without an appointment around 7am and wow was it busy. I needed inspection and asked for an oil change. In spite of the crow Last Friday I arrived without an appointment around 7am and wow was it busy. I needed inspection and asked for an oil change. In spite of the crowd I was on the road again by 930am. More

Susana helped us with our purchase at South Austin Autonation Toyota. She was awesome and was not pushy. We were in and out in 2 hours! Autonation Toyota. She was awesome and was not pushy. We were in and out in 2 hours! More

The bottom line is communication and customer service was practically non-existent. I arrived at 0910 for my 0920 appt, i was not checked in until 0950 after initially being assigned to the incorrect service practically non-existent. I arrived at 0910 for my 0920 appt, i was not checked in until 0950 after initially being assigned to the incorrect service liaison. That tech, after looking up my appt said “your appt is with Efrain” and walked off. No, “I will get him for you” or “sorry about that”. There was construction and I understand that could cause delays but not one person acknowledged or apologized for the wait. I was told my service, an oil change and 60K inspection, would take 2hrs, so I expected 3hrs. I got there at 9:10a and left at 1:35p. I got the text that my car was ready at 1241. I went to find Efrain’s desk. The text said 1st on the left but that is If you enter from the door on the right. I entered from the door on the left. I stood there for a moment then walked all the way around the room, obviously looking for someone. Not one of the at least 10 people in the room acknowledged me or offered assistance, like “hey, who are you looking for?” I found his desk, he was on the phone for a good 3 minutes. He did not acknowledge that I was waiting, no “I will be right with you” or “apologies for the delays”. Once I paid he pointed me outside. My car was not there. I walked around the parking lot and building. I asked another tech where the completed cars were parked and that I did not see mine. He continued walking past and said “they are parked in random places”. not offering any help. I went back inside, told Efrain my car was not there. He said yes it is, right out there and pointed. When he went outside with me, he couldn’t find it either. He went off to look and then drove past me in another car and yelled out the window that someone would bring it right to me. After I waited another 10 minutes outside, I walked around looking for my car and saw a tech parking it at the other end of the lot. He took the keys inside so I went in again to get my keys. They were on Efrain’s desk so I took them and left. I got the very clear message that I was not a valued customer. I also got the sense that the service team would rather be anyplace else than there. Lots of heads down, rushing around (or the opposite-on their cell phones). More

Personnel is always responsive and very professional and friendly and and and and and and friendly and and and and and and More

Had a great experience dealing with Alex Lomeli and the manger Shaddi. They made the transaction simple and easy. Someone buy those guys lunch!! manger Shaddi. They made the transaction simple and easy. Someone buy those guys lunch!! More

Susana was a gracious host. Very easy to work with. Made the purchase very simple and quick. Very easy to work with. Made the purchase very simple and quick. More

They did not rotate my tires, but service manager said they did & checked it off on the paperwork also. My front right tire had a scrap on the tire & hub cap & it was not moved. Makes me wonder if they they did & checked it off on the paperwork also. My front right tire had a scrap on the tire & hub cap & it was not moved. Makes me wonder if they did anything else or just faked the work. invoice 10000493 tag 1832 customer 4724032 what is AutoNation going to do about this fake work? More