AutoNation Toyota South Austin

I bought a 2026 Tacoma from Michael and he asked me to rate my experience, 10/10. Hope this helps!! rate my experience, 10/10. Hope this helps!! More

Very accommodating and helpful with helping us find what we were looking for and we got a good deal we were looking for and we got a good deal More

Efrain Cortes left me waiting in my car for 30 minutes. Even if you're busy at least get me registered in quickly so I can get back to work, not ignore and leave me there while at least 30 other people are Even if you're busy at least get me registered in quickly so I can get back to work, not ignore and leave me there while at least 30 other people are served behind me. Complete disgrace and unprofessional service. Efrain - you just lost your company literally thousands of dollars - this 75K service was at least $4K as there were multiple replacements needed. You should not be working in a customer front facing role if you can manage basic tasks. More

I bought a RAV4 from Michael and was truly happy with my service. Thank you AutoNation Toyota. My name will remain private service. Thank you AutoNation Toyota. My name will remain private More

They finished all my repairs in one day, when it would normally take 2 days. normally take 2 days. More

The only reason I have a car from this dealership is that it’s a Toyota dealership and it’s close to my house. I have never received the quality of service that I expected either during the sales process aft it’s a Toyota dealership and it’s close to my house. I have never received the quality of service that I expected either during the sales process after the sale or in the service department. First when I bought the car, the dealership stated the amount of miles that were on the car originally. After talking to the sales person and then the financial guy and some finance manager, he agreed to reimburse me for the hundred miles that were on the car. However, the agreed-upon reimbursement never arrived, and that was one year ago. Second, the lease payment calculated by the dealership was incorrect by over $15 a month and was corrected by Toyota. I appreciate Toyota financial correcting it, but once again given the other situation with the incorrect mileage on the sales document it was unacceptable. Third the service department at Toyota is something I try to avoid if possible. However, since my car is still under the two-year free service, I need to take it there. The two times that I took it there I was told the service would take X amount of time and in both cases it was at least an hour longer than originally expected. In fact, my experience yesterday at the dealership for my 10,000 mile check up I was at the dealership for over four hours after being told that the service would take 2 1/2 and never receiving any kind of update as to where the car was in the service queue. Finally, I had asked for my car to be washed. They told me they could do it and it wasn’t done. I love my Toyota, but I hate dealing with Toyota dealerships. I feel like the level of service given to the customers is bare minimum and I don’t see anyone going above and beyond to make the experience any better for the customer. More

I had a great experience working with Michael Biddlecome! He was very helpful, patient, and professional throughout the entire car-buying process. He put a lot of effort into helping me get a great deal, He was very helpful, patient, and professional throughout the entire car-buying process. He put a lot of effort into helping me get a great deal, shared vehicle pictures and pricing details, and kept me updated throughout the process. I truly appreciate the time and dedication he put into helping me. He also included free window tinting, which was a wonderful bonus! Michael was responsive, supportive, and genuinely committed to making the experience a positive one. What impressed me even more was that after the purchase was completed, Mike’s manager personally came over to congratulate me on my new car. That extra touch showed how professional, welcoming, and customer-focused the entire team is. Overall, it was a smooth and positive car-buying experience. I highly recommend Michael Biddlecome and his team to anyone looking to buy a car. Thank you, Michael, for all your hard work, dedication, and excellent customer service! More

There was no good communication during the service. I was waiting for several hours, asking over SMS And got no responses. Had to go to the counter to ask or the car status just to find out that my ser I was waiting for several hours, asking over SMS And got no responses. Had to go to the counter to ask or the car status just to find out that my service was completed but the person in charge was out and nobody took over. More