AutoNation Toyota South Austin

I bought my car in June from this establishment. I did not want to buy insurances, but was pressured to buy insurances. I wish i would not have caved. I have since cancelled those insurances and am I did not want to buy insurances, but was pressured to buy insurances. I wish i would not have caved. I have since cancelled those insurances and am attempting to refinance my car but the car is still not in my name 3+ months later because the salesman messed up my paperwork. I have had to return to the dealership twice because they say they need me to resign paperwork because 1. it was signed in the wrong spot that they told me to sign in and 2. because the tax on the paperwork was wrong. I will never come back to this dealership again. 3+ months and still i cannot refinance this car because the salespeople cannot get the paperwork right. I wish i could return the car and go elsewhere. This is the worst car buying experience I have ever had and I have bought two cars from this establishment with no issues in the past. More

Great dealership. No high pressure sales or ad ons I didn’t want. Sammy Rocha and Amin were easy to work with and The whole experience was one of the best I’ve had at No high pressure sales or ad ons I didn’t want. Sammy Rocha and Amin were easy to work with and The whole experience was one of the best I’ve had at a car dealership. More

Bought a beautiful preowned vehicle at a great price at AutoNation Toyota. The experience was so much better than our last vehicle purchase. AutoNation Toyota. The experience was so much better than our last vehicle purchase. More

Daniel Alexander did a great job. I was able to go in and come out with a new vehicle. Thanks for your excellent work Daniel. I was able to go in and come out with a new vehicle. Thanks for your excellent work Daniel. More

I appreciate it; you are very professional. Muchas gracias por ser muy profesionales gracias gracias Muchas gracias por ser muy profesionales gracias gracias More

Tony provided great service, he even had my vehicle washed which was a pleasant surprise. He is a asset to the service department. washed which was a pleasant surprise. He is a asset to the service department. More

I had a great experience at Toyota South Austin. The entire process was smooth, professional, and straightforward from beginning to end. The team was friendly, knowledgeable, and took the time to an The entire process was smooth, professional, and straightforward from beginning to end. The team was friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured. They were transparent throughout the process and worked hard to make sure everything went smoothly. Buying a car can sometimes be stressful, but they made the experience easy and enjoyable. I highly recommend Toyota South Austin to anyone looking for a new or used vehicle. Great customer service and a very professional team! More

I am extremely disappointed with my experience at AutoNation Toyota South Austin today. I arrived at approximately 7:50 AM and did not receive my vehicle back until around 1:00 PM. One of the main AutoNation Toyota South Austin today. I arrived at approximately 7:50 AM and did not receive my vehicle back until around 1:00 PM. One of the main reasons I brought my car in was because I was having an issue with one of my tires. During my initial conversation with my service advisor, I specifically pointed out a small gash in the sidewall and explained that I believed this was the reason the tire had gone flat. After more than five hours, I was told that my vehicle had been checked and that there was nothing wrong with the tire. I was even told by both my service advisor and the person who inspected the tire that there was no issue. I left the dealership, drove to the stop sign down the road, and watched my tire pressure drop from 35 PSI to 28 PSI almost immediately. I turned around and brought the vehicle right back. My service advisor seemed completely surprised that I was still having an issue, despite the fact that I had specifically pointed out the damage to the sidewall that morning. Another person finally looked at the tire, and—surprise—the exact gash I had originally pointed out was leaking air, just as I had said from the beginning. By this point, it was around 1:00 PM and my vehicle was taken back again. A little after 3:00 PM, after waiting more than another hour, I messaged my service advisor asking if there was any update. My message was completely ignored. Around 4:00 PM, I finally went to him myself to ask what was happening because I had now been at the dealership for nearly EIGHT HOURS. I was then told that replacing that one tire would cost approximately $401. What bothers me most isn’t simply the price. It’s the fact that I clearly explained the problem when I arrived, pointed out the physical damage myself, waited more than five hours, and was still sent away in a vehicle with a tire that was actively losing air. Had I simply trusted what I was told and continued driving instead of immediately noticing the pressure drop, this could have become a serious safety issue. As a woman bringing my vehicle in for service, this entire experience left me feeling as though what I was saying about my own vehicle was not being taken seriously. I identified the exact problem when I arrived, yet it took me leaving the dealership, having the tire rapidly lose pressure again, and bringing the vehicle back before someone actually confirmed what I had already told them. And somehow, after spending nearly an entire workday at the dealership, the other issue I specifically brought up—the clicking noise I hear when turning my vehicle—wasn’t addressed either. At this point, I would rather take my vehicle to Discount Tire for the replacement. At least there, I have confidence that when I point out an issue with my tire, someone will actually investigate it instead of telling me nothing is wrong and sending me back onto the road with a leaking tire. Nearly eight hours at a Toyota dealership, being sent away once with an actively leaking tire, having my follow-up message ignored, and still leaving without all of my original concerns addressed is completely unacceptable service. More

They were very straight forward about the car and weren’t overbearing about new deals, or haggling for more. overbearing about new deals, or haggling for more. More

Came to try and make a deal and honestly they have been very accommodating. I let them know my situation and they did everything possible to help me out. Debbie Leung has been such a pleasure to work with. very accommodating. I let them know my situation and they did everything possible to help me out. Debbie Leung has been such a pleasure to work with. If you’re looking for your next vehicle Toyota auto nation with Debbie is your place to go. Thank you Debbie for all your help More