AutoNation Toyota South Austin

Service area is difficult to find. It is back from the main area. Too hard. It is back from the main area. Too hard. More

Service agent provided very low level of service. Did not alert me of vehicle status nor provide initial assessment. Left for lunch and did not inform other agents to assist his customers while he wa Did not alert me of vehicle status nor provide initial assessment. Left for lunch and did not inform other agents to assist his customers while he was away. More

I had a really great experience with the Toyota Service Center for my 5,000-mile service the other day. Making the appointment was super easy, and I was greeted right away when I arrived. The check-in proc Center for my 5,000-mile service the other day. Making the appointment was super easy, and I was greeted right away when I arrived. The check-in process was very organized, which stood out to me right from the start. They were actually able to take me about an hour before my scheduled appointment time, which I really appreciated. Communication was also great—they kept me updated through text and even sent a video of my car, which was a nice touch. Even though the 5,000-mile service was included since I purchased the vehicle new, I was still really impressed with how professional everything felt. They explained everything clearly and treated me with a high level of professionalism throughout the visit. I went on a Saturday morning, so it was definitely busy, and the wait ended up being around two and a half hours. But overall, I was really impressed with how organized and efficient everything was. Great experience all around. More

They were very good about scheduling and performing service Work was performed in a timely manner service Work was performed in a timely manner More

Art Gomez is a very special advisor and it is because of him I continue to return for service. He knows my vehicles as good as I do and he insures I get the correct maintenance for my vehicle. He is hones him I continue to return for service. He knows my vehicles as good as I do and he insures I get the correct maintenance for my vehicle. He is honest and extremely trustworthy and my vehicle mileage proves it even though Toyota has fabulous products. More

Way over priced to do services here for your car. I got my brake fluid replaced and instantly regretted it because it came out to $189 when i could’ve easily done it myself. Also it was 60 to replace I got my brake fluid replaced and instantly regretted it because it came out to $189 when i could’ve easily done it myself. Also it was 60 to replace my windshield wipers when again, I could’ve done it myself. If you can do these little things yourself I recommend doing so. It will save you tons. More

Great customer service! And they listen to your concerns! I appreciate them listening and value what I said And they listen to your concerns! I appreciate them listening and value what I said More

Art Gomez and Greg Coy are great. they are patient, helpful and trustworthy. they arranged a loaner vehicle very quickly and easily they are patient, helpful and trustworthy. they arranged a loaner vehicle very quickly and easily More

I was assisted by Manny who made the e experience quick and easy! I would love for there to be another area to use for work purpose as there were only two tables to use and easy! I would love for there to be another area to use for work purpose as there were only two tables to use More

I purchased my vehicle from AutoNation Toyota South Austin on August 27, 2025. Shortly after purchase, I noticed a TPMS warning due to low air pressure in one of the tires. I informed the dealership at Austin on August 27, 2025. Shortly after purchase, I noticed a TPMS warning due to low air pressure in one of the tires. I informed the dealership at the time and the tire was refilled, but within about 10 minutes of leaving the dealership the air pressure dropped again. I later took the vehicle to NTB, where they found a screw in the tire and repaired it. The vehicle later developed an axle issue that required service for approximately one month. A loaner vehicle was provided during that time, which I appreciated. Most recently, I brought the vehicle in for the 10,000-mile service. When I picked up the vehicle, I immediately noticed a crack in the windshield that was not present when the car was dropped off. The dealership’s check-in inspection photos do not show any windshield damage. I raised this concern with my service advisor, Chris Amaya, and Service Manager Keith Hennessy, but responsibility was declined with the explanation that the damage may have been caused by a stone impact. Since the damage was noticed immediately upon pickup while the vehicle had been in the service center’s custody, this has been very frustrating. I am requesting management review and assistance in resolving this matter. I hope the dealership takes appropriate steps to address the situation and restore confidence in the service experience. More