AutoNation Toyota Tempe

I was upset with how the dealership handled me. They backed my car into a pole. No acknowledgment when I told them there was yellow paint all over the side of my car. Acted like they did't do anyth They backed my car into a pole. No acknowledgment when I told them there was yellow paint all over the side of my car. Acted like they did't do anything. I don't understand how you can hit something and not know. I watched it happen as well and once I told them that, they stopped trying to act like they did't do it. The manager also tried asking if it happened while there until I told him I watched them struggle to back out my car. I was extremely upset they hit my car. It is a brand new car with barely 5,000 miles on it. I got no apologies from anyone... They did however give me a free rental and take my car to the body shop and fix it for free. However the customer service just was not there. Tried to get away with it at first and then when offering to fix it, they still didn't seem to car about what they had done. I would give this more then one star because of Savannah at the rental desk, but the experience in itself was terrible. Savannah was absolutely amazing. She walked me through everything and explained everything to me. I was told my car would be ready by a certain date and the wrong number had been used for me. So I went in and checked on my car and had her again. She talked me through what was going on and updated my number. When my car was ready, she was working again and remembered me and was expectional once again. She is the only person I dealt with who seems to know what customer service is. Sadly this dealership is near my house and I will not be returning because I do not trust them with the care of my car or them taking ownership of their mistakes. More

Service was good but took almost 5 hours to complete job, should at least give updates, should at least give updates, More

Such a fantastic place to get my dream truck. Everyone was kind and courteous, but I especially want to shout out Rodney who we dealt with the most. He found exactly what I wanted and his profe Everyone was kind and courteous, but I especially want to shout out Rodney who we dealt with the most. He found exactly what I wanted and his professionalism was top notch. More

Communication was great,rep very engaged for my vehicle. I pass other dealers to come to yours,for excellent service.Thanks I pass other dealers to come to yours,for excellent service.Thanks More

It's great to know that there's still fair and honest service departments in the Valley! Eddie is my Guy to! Always meeting me with a great personality and remembers everything about me and my 2015 H service departments in the Valley! Eddie is my Guy to! Always meeting me with a great personality and remembers everything about me and my 2015 Highlander XLE and my 2007 Prius! Thank You AutoNation Toyota for providing me a great experience. CM More

I have always had excellent service from Rich Taylor in the service department. He lets me know what is a immediate service requirement and what can be delayed until funds are available. the service department. He lets me know what is a immediate service requirement and what can be delayed until funds are available. More

It shouldn't take 3-1/2 hours to change oil when you have an appt an appt More

From first communication to finalizing the sale, Alic and his manager were honest and sincere. Our experience here was refreshing and they are the best Toyota dealership in this valley. his manager were honest and sincere. Our experience here was refreshing and they are the best Toyota dealership in this valley. More

I had a great experience with Latifah helping me find the right car, and Omar in financing was really patient. right car, and Omar in financing was really patient. More

Very friendly service manager and they identified the issue and fix very quickly - Will come back here for all my services !!! issue and fix very quickly - Will come back here for all my services !!! More