AutoNation Toyota Tempe

The service adv eddie was excellent. He was quick and efficient. The cashier and valet were very friendly. efficient. The cashier and valet were very friendly. More

I bought a 2020 Tacoma in the beginning of 2020 with an extended warranty. Signed all the paperwork and a few days later the finance guy calls me and tells me that I have to go back and resign all my paper extended warranty. Signed all the paperwork and a few days later the finance guy calls me and tells me that I have to go back and resign all my paperwork because he managed to give me the paperwork with a different VIN. He pawned off his mistake on the sales guy which whatever. So I show up the Saturday after the phone call to sign the paperwork and the finance guy acts like I am inconveniencing him for his mistake by complaining that I didn’t call ahead of time to fix his mistake. Get all the paperwork signed and I think I am good. I start having issues with the vehicle earlier this year and go to a different dealer closer to my house to deal with the issue but I am told that I don’t have any type of extended warranty on the vehicle through Toyota and that I’d have to call Autonation to find out what type of warranty they sold me. I attempt several calls the day I was notified and I am told that financing is “too busy” to take my call. I figure I’ll wait till my next oil change and schedule it at Autonation to see if I can find something out and what my warranty actually covers. I go to do my oil change and I ask the service tech to check if I have a warranty and he states I don’t. I ask if he can get with financing to see the status of my warranty and he states he’ll see what he can find out by the time I get back to pick up the vehicle. I go back for my vehicle and I am handed back my keys and my request was completely ignored. I was in a hurry and pretty angry so I didn’t bring it up and just left. I had the email to the general manager so I tried e-mailing him since I had received an email from him when I was thinking about trading in the truck, radio silence. Guess he was only interested in me if he could make a sale out of me but not to resolve an issue. I also tried calling multiple times again and no one ever answered in the finance department. It always went to voicemail. I left a message with my email and my issue and no one ever got back to me. So I got screwed out of two thousand dollars for a non-existent warranty and I am stuck with the issues that the truck has. Save yourself the trouble and go somewhere else. More

Great service, have been bring my car here since I purchased it 10 years ago. Eddie Alemeda has been great to work with this entire time ! purchased it 10 years ago. Eddie Alemeda has been great to work with this entire time ! More

Very accommodating & immediate service. Service advisor Tuan To was on top of my warranty issue and immediately addressed & coordinated the service for replacement. Quick turn around. Tuan To was on top of my warranty issue and immediately addressed & coordinated the service for replacement. Quick turn around. More

They use to wash your car after they've service it... they don't anymore. Not sure why you have to have a certain amount of words to complete your survey???? they don't anymore. Not sure why you have to have a certain amount of words to complete your survey???? More

Well maintain nice and clean Sells people not pushy well nice people Antwione Cobb my sale person when above and beyond if I can I would give him 15 Stars not the 5 they give them nice people Antwione Cobb my sale person when above and beyond if I can I would give him 15 Stars not the 5 they give them More

Excellent service . Is my first time at this dealership and was great . For sure I come back to this dealer . Thanks Christ for you excellent customer service and was great . For sure I come back to this dealer . Thanks Christ for you excellent customer service More

Scheduled an appointment as part of Toyota recall service campaign. Was able to complete the requested service on time as committed. Dealer also has complimentary shuttle drop off/pickup service. campaign. Was able to complete the requested service on time as committed. Dealer also has complimentary shuttle drop off/pickup service. More

I come back year after year to AutoNation Toyota for my car maintenance because they always do a good job here. I see Eddie most of the time when he is available as he explains what needs to be done and w car maintenance because they always do a good job here. I see Eddie most of the time when he is available as he explains what needs to be done and what I can hold off when I bring my car in. The Service Team will let you know when something needs to be done immediately and never try to sell you maintenance packages. More

The experience was a long one but they helped me get a pretty good rate with fair credit. They also gave me a good deal on my trade in which I was upside down on. I’m annoyed though, I asked the salesman pretty good rate with fair credit. They also gave me a good deal on my trade in which I was upside down on. I’m annoyed though, I asked the salesman if the 2013 Volkswagen Tiguan I was buying needed premium gas and he told me no. Come to find out, it does! It’s important to use premium gas if the vehicle is supposed to use it. I don’t know if the previous owner used premium and if not what damage may have already been done. I feel like I was lied to and would expect a salesman, who’s been in car sales for over 20 years, would know that. It’s been over a week now since I bought the car and I haven’t gotten any correspondence yet on how to make my payments. I was given a 3 month or 4K mile warranty which I was happy about though. I would probably go back for my next car but would be more cautious about the answers to my questions. Had I known about needing to use premium gas I probably would have kept looking for a different vehicle. More