AutoNation Toyota Tempe

Took my Toyota Corolla into service @ ANTS of Tempe for an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’ an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’t come clean. Then I noticed that the center console between the driver & passenger seat was not installed correctly. I had to finish the install. Then I noticed black grease on the passenger door handle and the door itself. I guess a courtesy car wash would have covered up the mechanic’s sloppiness but the car wash machine has been broken since March per the SA. Who allows there equipment to be disabled for so many months? I was extremely disappointed with AutoNation Toyota Tempe service. More

Great Service and professional staff. Always get the appointment I want. Very thorough inspection. I’ve been going there for service and repairs for 10 years. They get the job done right from the first appointment I want. Very thorough inspection. I’ve been going there for service and repairs for 10 years. They get the job done right from the first time. More

Great Service Department! Ryan Sullivan, my service advisor, is very knowledgeable, friendly, and professional. I have had several services performed at AutoNation Toyota Tempe, and they have all went advisor, is very knowledgeable, friendly, and professional. I have had several services performed at AutoNation Toyota Tempe, and they have all went well. They have went so well in fact, I have sent several other friends and family members there as well. All of our experiences have been great. Having a service advisor that actually cares about his job is very important. More

Hate to rain on anyone’s parade but I feel that my car buying experience was one of nightmares that you only hear of: 1) purchased a 2021 Toyota Highlander and wanted to finance it. Was told the intere buying experience was one of nightmares that you only hear of: 1) purchased a 2021 Toyota Highlander and wanted to finance it. Was told the interest rate would be over 5%. My credit score is over 800 so I thought that was gouging! I finally got it down to 2.54% but only after several back and forth discussions. 2) during the negations I asked for the tint charge to be removed ($500.00) as I was having a darker tint done elsewhere. That’s was the only reduction that I asked for from their advertised price of $41,500. The salesperson would not budge so I left only to have a call back by the finance manager saying he was not married to the tint and he would sell it to me with that $500 reduction. Since already on my way home and agreeing to the reduction of $500 I asked for the car to be delivered to my home. 3) now comes the best part. The salesperson delivers the car with a folder of paperwork to sign. After signing everything he left without giving me a copy of anything. No receipt, no copy of finance agreement nothing. So here I am 2 weeks after the delivery and putting over 2,000 miles on it and I still don’t have a single piece of documentation saying I bought a car, how much it was, no copy of tax tittle license etc. I’m sure someone could put the blame on me for not insisting receiving copies before signing anything but I thought a reputable dealer would not put a customer like me through this type of disjointed transaction. Lesson learned but buyer beware. Don’t assume even a big name dealership with the Toyota name on it is going to take care of the customer properly. I thought these types of dealerships were from the old school but shame on me for assuming it would be handled properly. More

Couldn’t be happier with our experience at Auto Nation Toyota. We picked our truck online and it turns out it was still being built. We had to wait a month for it to arrive. Ricky stayed in touch with me Toyota. We picked our truck online and it turns out it was still being built. We had to wait a month for it to arrive. Ricky stayed in touch with me to give me updates on when it would arrive. It came in early and as soon as it was here, he let us know. I never had to reach out and never felt put on the back burner. When we arrived, it was a quick easy process. Nicole did the financial paperwork and she was awesome! Upbeat, pleasant, helpful, organized and quick! Would definitely go back. More

Very disappointed. Have emailed and called Finance since November 2020, after signing the requested forms for Autonation to reimburse a VSA and Vehicle Protection Plan for a vehicle we traded in for a newer November 2020, after signing the requested forms for Autonation to reimburse a VSA and Vehicle Protection Plan for a vehicle we traded in for a newer Toyota vehicle. Called the Plan Administrator, who stated they had never received the forms from Autonation Toyota. No responses to my emails or messages left. Need this matter to be resolved. More

So disappointed. Have been calling finance since August to get a VSA and maintaince reimbursement. Have left multiple messages and e mails, spoke with many people who also left messages. Not one call or em to get a VSA and maintaince reimbursement. Have left multiple messages and e mails, spoke with many people who also left messages. Not one call or email reply. It is now December. Never buy insurance through automation. Can not contact the General Manager. Need this resolved. More

If you are looking for a good customer service, please do NOT come close to Tempe Toyota AutoNation. If you are looking for honest & reliable management, stay away from this place. This dealership is dysfun NOT come close to Tempe Toyota AutoNation. If you are looking for honest & reliable management, stay away from this place. This dealership is dysfunctional and their right hand does not know what their left hand is doing. Customer service is terrible. They put me twice on hold for more than 30 minutes without even notifying the right person I needed to talk to. I already bought a RAV 4 SUV on 9/11 and return it back same day for some issue I experienced. They promised to find me another similar car with similar features. They sold my car the following day without finding me a replacement one. Even though they told me that the deal stopped same day I returned the car, I got a call from the dealership finance asking me to check car VIN number!! Not only that, I am receiving invoices from Toyota to pay my loan that I do not have. Can you believe that?! My advise to you ... Stay away from AutoNation Toyota Scion Tempe. They are disaster! More

Been calling the service department for TWO DAYS and they will NOT RETURN A CALL‼️ The GM Neil Underwood so I’m getting on the phone to Toyota and see if we can get to the bottom of this BS‼️ I called 6 time will NOT RETURN A CALL‼️ The GM Neil Underwood so I’m getting on the phone to Toyota and see if we can get to the bottom of this BS‼️ I called 6 times and they don’t answer the phone or return calls! More