AutoNation Toyota Tempe

The car went in for a 5000 routine maintenance, and the air went out right before the service appointment. While I was checking in for service, the check engine light came on. Jose said they would look at air went out right before the service appointment. While I was checking in for service, the check engine light came on. Jose said they would look at that as well. 2 days later, Jose updated me about the ac issues, I asked again about the check engine and error code and was told it was just a system update. I asked why did the check engine light come on for that and my concerns were dismissed. I asked for the error code and a simple google search revealed that the system update that I was told the code meant was not in fact the real meaning. The code had to do with the idle control system malfunction and I had mentioned about the throttle response being a concern. My concerns were again brushed off. When, after 35 days I was told I could pick up my car, I asked about the throttle response again and he said he would check on it again. When I went to pick it up, the service advisor, the service manager and the director of service were no where to be found!!!! I had no one to talk to about what was done with my car! I was told that they were going to be meeting with the general manager the next day and someone would contact me within a day or 2. It has now been over 45 days and still no contact. More

They were very fast at getting back to me with any questions I had and respectful for my decisions. questions I had and respectful for my decisions. More

Stellar Service from Jorge Bejarano Dear Manager, Jorge Bejarano has redefined exceptional service, demonstrating incredible professionalism, transparency, and empathy. His follow-up and Manager, Jorge Bejarano has redefined exceptional service, demonstrating incredible professionalism, transparency, and empathy. His follow-up and problem-solving skills sealed my loyalty to your dealership. Best, Daniel More

Horrible customer service ie. , Jean and Richard Luna. Would not recommend buying a toyota at Autonation Toyota Tempe. Have bought at other Autonations with no issues. , Jean and Richard Luna. Would not recommend buying a toyota at Autonation Toyota Tempe. Have bought at other Autonations with no issues. More

Every time I go the employees are always kind, knowledgeable and always willing to help. knowledgeable and always willing to help. More

Very quick and very organised. The staff are always really helpful. Would easily recommend to friends. The staff are always really helpful. Would easily recommend to friends. More

It shouldn't take 3. 5 hours to do oil change & tire rotation. When I brought my car in they said it would be 1.5 hours. If I had known 3.5 hours it would be I would of go 5 hours to do oil change & tire rotation. When I brought my car in they said it would be 1.5 hours. If I had known 3.5 hours it would be I would of going home on their shuttle. More

They always do what they say they are going to do and the work is done right. work is done right. More

I told them I would wait. I was given an estimate of 1 3/4 hours. It took 5 1/2 hours. I believe they forgot about me. I was the last person leaving before they closed. In a I was given an estimate of 1 3/4 hours. It took 5 1/2 hours. I believe they forgot about me. I was the last person leaving before they closed. In addition work that I authorized was not performed. Be sure to pack a lunch and don’t rely in their estimates. More

Jalen McDaniels was our salesman and he was an absolute delight! He helped me purchase my new car, and even though sometimes it takes a while to finalize everything, he made sure we had an enjoyable experi delight! He helped me purchase my new car, and even though sometimes it takes a while to finalize everything, he made sure we had an enjoyable experience. 100% will use AutoNation Toyota in the future and will recommend. More