AutoNation Toyota Tempe

This rating is of Autonation Toyota Tempe Service. There have been two service issues in the past 6 weeks. First, when put in reverse, my vehicle shook and rattled at front right end. This happene There have been two service issues in the past 6 weeks. First, when put in reverse, my vehicle shook and rattled at front right end. This happened EVERY morning at first start. Once put in another gear and/or warmed up, the rattle went away. I took it in twice to Autonation Toyota Tempe, the second time I left it overnight so they could repeat the issue at first start in the morning. I even left simple instructions on how to repeat it: START, PUT IN REVERSE! The techs claimed not to be able to duplicate the issue or find the problem. Took to an independent auto service company, who found the issue right away. It was a bad motor mount on the side of the engine from where the shake/rattle was coming. I even suggested this to my Toyota Service Advisor at drop-off that this was likely a motor mount issue, but did they listen? Nope. Second issue was a few weeks later. Pronounced rattle and shaking from the rear when moving over uneven pavement. The rattle sounded like it was coming from the rear mount spare tire, but certain it is only radiating to the area. Took it in to Toyota Service. Naturally, they were unable to locate the cause of the issue. I'll be taking it back to that same independent auto repair company this week. What do you think the chances are they will be able to find the cause? Yeah, 100% chance. It is so disappointing Toyota technicians were unable to even identify the problems. One would expect that with their level of expertise, they should have been able to identify the cause, particularly the motor mount issue. I should note, my Service Advisor, Robert Gamboa, was totally sympathetic and understanding, but he reliant on the technicians to identify the issues. More

TERRIBLE! I purchased a new RAV 4. The "out-the-door" price included charges of $639 each for Appearance Protection and Dent Protection ($1,278 total). I told I purchased a new RAV 4. The "out-the-door" price included charges of $639 each for Appearance Protection and Dent Protection ($1,278 total). I told the dealer I did not want either protection. Auto Nation Toyota's literature clearly states the purchase of both of these protections is optional. The manager told me my option is to purchase the vehicle or not and that he would not sell me the vehicle if I did not agree to the charges. Since my deposit was NONREFUNDABLE, I was stuck. Be VERY careful if you are dealing with Auto Nation Toyota. More

Very helpful explains well prompt reliable know and understand s the problem listen s well understand s the problem listen s well More

Highly recommend Jose Perez. Very honest, friendly, and hardworking. I give Jose and Toyota Tempe AutoNation a 5 star rating!! Very honest, friendly, and hardworking. I give Jose and Toyota Tempe AutoNation a 5 star rating!! More

Cesar Meraz was wonderful to work with. He was down to earth and not what you would expect from a car salesman. I would definitely recommend him to anyone He was down to earth and not what you would expect from a car salesman. I would definitely recommend him to anyone More

Recently purchased a new vehicle here I had the pleasure of working with Dustin he made the process simple and easy go see this guy !! of working with Dustin he made the process simple and easy go see this guy !! More

Awesome experience with my salesperson Dustin this guy knows his Toyota’s if your looking for a new ride ask for this guy !!! knows his Toyota’s if your looking for a new ride ask for this guy !!! More

I walked in to look at a use corolla that was on the lot, Mark Escobedo greeted me and helped with with the whole buying process. Enjoyed my buying experience here Mark Escobedo greeted me and helped with with the whole buying process. Enjoyed my buying experience here More

Eddie K is a very knowledgeable salesman, he got me in and out quickly and seamlessly on the day of pickup. and out quickly and seamlessly on the day of pickup. More

Trent was an amazing salesman he knew exactly what to show me! I love my new Corolla XSE show me! I love my new Corolla XSE More