AutoNation Toyota Tempe - Service Center

Not the best experience this time. After waiting at least 10 min while 1 service guy was checking in 1 car another service guy came over. I had an appt for the next day but something After waiting at least 10 min while 1 service guy was checking in 1 car another service guy came over. I had an appt for the next day but something came up and so I was dropping it off the evening before. He seemed irritated walked away and grabbed the envelope you fill out after hours and said fill this out and leave it on the dash, rather than actually checking me in. The next day I hadn't heard anything from my service advisor (9am appt) and it was 130p, so I called and left a message. Still hadn't heard anything around 3pm so I called again, got transferred to his voicemail again. I called back to see if someone else could check on my car. The person got him on the phone, he gave me a reason why it took so long and told me it was ready, no reason as to the poor communication. When I went to pick it up there was no cashier, after waiting a few minutes the man at the rental counter helped me. My paperwork wasn't there (this was between an hour to an hour and half since he told me it was ready) so he had to go find the paperwork. There was only 1 valet getting cars so that was another wait, but he was very friendly. More

Service was EXCELLENT! Fast. Eddie Alameda is the BEST!! Tempe Toyota ALWAYS does a GREAT JOB!! Fast. Eddie Alameda is the BEST!! Tempe Toyota ALWAYS does a GREAT JOB!! More

Julián was great and my car was fixed up faster than I expected. Coffee was good too. expected. Coffee was good too. More

This dealership is always super clean and has a very nice waiting area for customers that have to wait for vehical to be serviced. The staff are all friendly and know how to do their jobs well. It is ea nice waiting area for customers that have to wait for vehical to be serviced. The staff are all friendly and know how to do their jobs well. It is easy to make a service appoinment and when you bring your car in the wait time to see a service writer is minimal , even when they are very busy. We purchased our Corolla there in 2014 and have had all our service work done there. I am sure that when the time comes and I hope it is not soon, we will be buying another Toyota at Auto Nation Toyota Tempe. More

Rich Taylor is awesome! He takes the time to explain things, so I understand. He's patient and friendly. This past Monday I brought my car in for service (on the wrong day i He takes the time to explain things, so I understand. He's patient and friendly. This past Monday I brought my car in for service (on the wrong day it turned out) and he got me in anyway. The shuttle driver, Jose, was courteous and friendly. I've been goin there for over 16 yrs and have never had anything but great service!!! More

Rich is an excellent service rep. He listens, understands and communicates with car owners and offers the timely and personalized service. I'd like to work with him in the future for He listens, understands and communicates with car owners and offers the timely and personalized service. I'd like to work with him in the future for any needs on my vehicle. Wylie Yao More

Service advisor was not very helpful seemed he was occupied with other matters seemed not to enthusiastic to help occupied with other matters seemed not to enthusiastic to help More

Clean. But I felt unimportant. Just oil change no big. No money to make here. But I felt unimportant. Just oil change no big. No money to make here. More

My service advisor, Sam did a great job of keeping me informed on my car’s status and the cost of repairs needed. The repair and servicing were completed in a timely manner. informed on my car’s status and the cost of repairs needed. The repair and servicing were completed in a timely manner. More

Great staff excellent service so far best location in east valley that have taking vehicle to service!! east valley that have taking vehicle to service!! More