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AutoNation Toyota Tempe - Service Center
Tempe, AZ
1,306 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,306 Reviews of AutoNation Toyota Tempe - Service Center
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July 24, 2021
Took my Toyota Corolla into service @ ANTS of Tempe for an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’ an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’t come clean. Then I noticed that the center console between the driver & passenger seat was not installed correctly. I had to finish the install. Then I noticed black grease on the passenger door handle and the door itself. I guess a courtesy car wash would have covered up the mechanic’s sloppiness but the car wash machine has been broken since March per the SA. Who allows there equipment to be disabled for so many months? I was extremely disappointed with AutoNation Toyota Tempe service. More
by TJ
Employees Worked With
Carmello Musarra
July 24, 2021
Great Service and professional staff. Always get the appointment I want. Very thorough inspection. I’ve been going there for service and repairs for 10 years. They get the job done right from the first appointment I want. Very thorough inspection. I’ve been going there for service and repairs for 10 years. They get the job done right from the first time. More
by Mt
Employees Worked With
Rich Taylor, 5 Stars
July 02, 2021
Great Service Department! Ryan Sullivan, my service advisor, is very knowledgeable, friendly, and professional. I have had several services performed at AutoNation Toyota Tempe, and they have all went advisor, is very knowledgeable, friendly, and professional. I have had several services performed at AutoNation Toyota Tempe, and they have all went well. They have went so well in fact, I have sent several other friends and family members there as well. All of our experiences have been great. Having a service advisor that actually cares about his job is very important. More
by Jk671671
Employees Worked With
Ryan, Sullivan
December 11, 2020
So disappointed. Have been calling finance since August to get a VSA and maintaince reimbursement. Have left multiple messages and e mails, spoke with many people who also left messages. Not one call or em to get a VSA and maintaince reimbursement. Have left multiple messages and e mails, spoke with many people who also left messages. Not one call or email reply. It is now December. Never buy insurance through automation. Can not contact the General Manager. Need this resolved. More
by vickie.grout
Employees Worked With
Nick Covert
September 04, 2020
Been calling the service department for TWO DAYS and they will NOT RETURN A CALL‼️ The GM Neil Underwood so I’m getting on the phone to Toyota and see if we can get to the bottom of this BS‼️ I called 6 time will NOT RETURN A CALL‼️ The GM Neil Underwood so I’m getting on the phone to Toyota and see if we can get to the bottom of this BS‼️ I called 6 times and they don’t answer the phone or return calls! More
by hayrider1959
Employees Worked With
Randy Scott Service writer
February 08, 2019
Worst Customer Service Ever They told me I didn't have an appointment when I pulled up, I had to find the email they sent to prove to them I was supposed to be there. The sales They told me I didn't have an appointment when I pulled up, I had to find the email they sent to prove to them I was supposed to be there. The sales rep did not have the $500 they have owed us for almost two months. Then I waited two hours for a 30 minute oil change! It seemed like my car didn't move for about an hour before I got it. Finally after xxxxxxxx a little they said it's almost ready. They then handed me a bill for $107 dollars and I asked why I'm being charged when I have the Prepaid Maintenance Service. They did not have an answer and I had to try and contact several different managers before they finally found the record that I had the service. My center console was open like someone had gone through it. Was late for work because of it and would absolutely never go back here ever again! More
by huntodd3000
Employees Worked With
Kyle, Sam
June 19, 2017
Has the worst service Got put in a rental that wasn't good for my family. Pushed off the side. They can't find my warranties on my truck. when I can go to the other side of Got put in a rental that wasn't good for my family. Pushed off the side. They can't find my warranties on my truck. when I can go to the other side of the dealership to get the paperwork. Manager and service director don't care about what the xxxx they do to you. They say give them time. They didn't look it to it More
by sam grover
Employees Worked With
Tune, Marcus, Brandon service director, guy, and 2 mikes
September 28, 2014
Superb Service & Veteran Friendly I was surprised to see the recent review indicating a non-friendly to Vet's response. I found otherwise. While I was waiting for my service-work on I was surprised to see the recent review indicating a non-friendly to Vet's response. I found otherwise. While I was waiting for my service-work on my 2013 Prius Persona, I was shown some new cars by a former Army vet. My service advisor, "Toon" was excellent. He was knowledgable, friendly, and attentive. I did't buy my '13 Prius there, but plan to next go-around (assuming they are still competitive)... More
by CaptainBillyWalker
Employees Worked With
"Toon" Tuan
March 19, 2014
I have found Javier Marquez to be very friendly, professional, and very helpful. I have never experienced service experiences as good as Javier Marquez. He is awesome and I trust him! professional, and very helpful. I have never experienced service experiences as good as Javier Marquez. He is awesome and I trust him! More
by rhoasu
Employees Worked With
Javier Marquez
March 04, 2013
I had purchase a new vehicle 5 months ago from Power Toyota in Arizona and was very taken care of from start to finish from Mr. Laurence Bautista. When it was time for my first service Mr. Eddie Alameda Toyota in Arizona and was very taken care of from start to finish from Mr. Laurence Bautista. When it was time for my first service Mr. Eddie Alameda was the service person whom took care of all my needs. Mr. Bautista and Mr. Alameda has gone above and beyond their scopes of responsibility to ensure all my paperwork and service were met in a timely and professional manner. Employees such as these guys are the direct reflection of the leadership and the success that Toyota has in Arizona. They are both PROFESSIONALS AT IT'S VERY BEST. I will not shop or service my vehicle anywhere else other than Power Toyota mainly because of these two individuals. More
by neiltugaoen
Employees Worked With
Laurence Bautista and Eddie Alameda
