AutoNation Toyota Tempe - Service Center

took 2 and a half hours for a scheduled oil change. going to try the dealership phoenix going to try the dealership phoenix More

I will never buy from Autonation again. I bout a car that supposedly had a multi point inspection and less than a week later had to do basic maintenance on it like change the oil, replace t I bout a car that supposedly had a multi point inspection and less than a week later had to do basic maintenance on it like change the oil, replace the wipers, replace the cabin and engine filter, not to mention the fact the car was filthy when I led the lot at 9:30pm -seriously chocolate and crumbs?!?! Not to mention the AC is broken, I was promised 2 keys but for one, repairs were promised and after 4 days back at dealer still not done. Absolutely awful experience. The service guy, Jessi, was really nice but didn’t actually check that my car was clean after detail. I asked many times to speak to a manager and they never called me. More

Only issue I have is they never return phone messages,Have trouble getting the phone calls answered messages,Have trouble getting the phone calls answered More

Great service from Jose. Knowledgeable courteous and helpful. He explained that if I was short on time I could drop off my car and showed my how and where. Knowledgeable courteous and helpful. He explained that if I was short on time I could drop off my car and showed my how and where. More

Appt was made effortlessly received a message from the tech when service was started and service performed as promised. tech when service was started and service performed as promised. More

Excellent service and efficient . Minimal wait time with friendly staff ( service tech Richard Taylor and Service Manager Chris Keenan.) I bought my car here and use them since 2016. Minimal wait time with friendly staff ( service tech Richard Taylor and Service Manager Chris Keenan.) I bought my car here and use them since 2016. More

All of the team are always courteous and honest. Work is completed in a timely manner. Work is completed in a timely manner. More

My car needed ac service. I was in the next day. The service required was explained in great detail! I was in the next day. The service required was explained in great detail! More

Once again, great service. Robert was helpful in explainting what was done and what will need attention on my next visit. Robert was helpful in explainting what was done and what will need attention on my next visit. More

Toyota finally admitted that there was a problem with the 070 white paint on the Toyota Priuses as well as the RAV4s and Camrys. I was so excited to get my car back as it had been over a month. I left two me 070 white paint on the Toyota Priuses as well as the RAV4s and Camrys. I was so excited to get my car back as it had been over a month. I left two messages with the supervisor trying to get a status report on my vehicle. My calls were never returned. When I did finally pick up my vehicle it was obvious to me that someone had been inside of it. Also my radio did not work. Everything with my vehicle was working fine when I dropped it off with Rich Taylor for our scheduled appointment. Over a month later I finally get a call that my vehicles ready to come in and pick up. I was so excited to get it back. When I got in the vehicle to leave the dealership. I noticed that there was power to my radio but no sound. I brought this to Rich's attention who also brought it to his supervisor's attention. After quite some time the issue is not resolved and I was told that I could leave and they would follow up. Rich did call me later that night and said that the third party that painted my vehicle said my radio was not working when they got the car. That is a fallacy! I have since called the supervisor. Chris Keenan three times and left three messages and not once have I gotten a call back or a follow-up. I googled this issue and it came up as it could be having something to do with the amplifier. So I looked in the boot of my car and I could tell immediately that someone had been back there. Things were not as I had left them. Once I lifted up the underlying panel I found a loose screw nut just sitting there where the Prius battery goes in the back now. Why somebody would have needed to have been back there. I have no idea. I also know that my battery was reset because the clock is not the same as when I left it when I dropped off the vehicle with Toyota initially. Then on top of all of that I find the remains of an otter pop plastic wrap in the back of my car. I don't eat those so how did a wrapper end up in the back of my car? Also, my front windshield was replaced without even asking me. I know that there is an issue with my radio because I have gotten into the car a couple of times and the sound actually come on for just a few seconds. I am extremely frustrated with the lack of professionalism and transparency Toyota has shown in getting this issue resolved. It's my understanding that when the dealership brings in your vehicle they run a full diagnostics so why wasn't that report checked? I just want my car back the way I took it in but with the paint being repaired obviously. I am so disappointed in Toyota. More