AutoNation Toyota Tempe - Service Center

I normally have a great experience at this dealership but my last one was not too good. I took my car in at 10:30 and was told it would be about an hour and a half until it was done so I decided to stick aro my last one was not too good. I took my car in at 10:30 and was told it would be about an hour and a half until it was done so I decided to stick around. After 2 hours had passed I asked about my car and they said it wasn’t quite ready. 3 hours had then passed so I asked again and they said they didn’t find any paperwork on my car so it wasn’t done. I needed to pick up my dog but couldn’t because I was waiting for my car to be done. My fiancé was finally able to pick me up around 3:00 and I was able to get my dog and go home for a while. At 5:30pm I still hadn’t received a call about my car so I had my fiancé drive me back to the dealership. I walked in asked about my car and still no paperwork. The advisor I was working with was nowhere to be found but after double checking for paperwork they found it and my car had actually been ready since noon. More

Jose was very much on top of giving me my estimate and coming through with repairing my breaks and not changing anything extra and it was returned on time. coming through with repairing my breaks and not changing anything extra and it was returned on time. More

I came in to get scheduled service which i got but the service tech later said I needed a few other services by text messaging which I did not need because I did it myself recently... service tech later said I needed a few other services by text messaging which I did not need because I did it myself recently... More

Great Service and excellent communication from my service advisor regarding the status of my vehicle. advisor regarding the status of my vehicle. More

This dealership was quick and easy to work with. Rick was great and very nice. Rick was great and very nice. More

This rating is of Autonation Toyota Tempe Service. There have been two service issues in the past 6 weeks. First, when put in reverse, my vehicle shook and rattled at front right end. This happene There have been two service issues in the past 6 weeks. First, when put in reverse, my vehicle shook and rattled at front right end. This happened EVERY morning at first start. Once put in another gear and/or warmed up, the rattle went away. I took it in twice to Autonation Toyota Tempe, the second time I left it overnight so they could repeat the issue at first start in the morning. I even left simple instructions on how to repeat it: START, PUT IN REVERSE! The techs claimed not to be able to duplicate the issue or find the problem. Took to an independent auto service company, who found the issue right away. It was a bad motor mount on the side of the engine from where the shake/rattle was coming. I even suggested this to my Toyota Service Advisor at drop-off that this was likely a motor mount issue, but did they listen? Nope. Second issue was a few weeks later. Pronounced rattle and shaking from the rear when moving over uneven pavement. The rattle sounded like it was coming from the rear mount spare tire, but certain it is only radiating to the area. Took it in to Toyota Service. Naturally, they were unable to locate the cause of the issue. I'll be taking it back to that same independent auto repair company this week. What do you think the chances are they will be able to find the cause? Yeah, 100% chance. It is so disappointing Toyota technicians were unable to even identify the problems. One would expect that with their level of expertise, they should have been able to identify the cause, particularly the motor mount issue. I should note, my Service Advisor, Robert Gamboa, was totally sympathetic and understanding, but he reliant on the technicians to identify the issues. More

Very helpful explains well prompt reliable know and understand s the problem listen s well understand s the problem listen s well More

My service advisor is excellent and has been for many years. I look forward to many more!! years. I look forward to many more!! More

Randy Scott, who was the service advisor was excellent at explaining the car needs and they did a great job. Thanks explaining the car needs and they did a great job. Thanks More

Great service. Chris M is the best service manager. He took care of me immediately. Chris M is the best service manager. He took care of me immediately. More