AutoNation Toyota Tempe - Service Center
Tempe, AZ
1,307 Reviews of AutoNation Toyota Tempe - Service Center
I wish there was a way to separate this review between the dealership itself and the service center—the service center and the technicians (I had Rick this last time—very thorough) are fantastic! 5 stars the dealership itself and the service center—the service center and the technicians (I had Rick this last time—very thorough) are fantastic! 5 stars hands down. The only thing I wish the service center would invest in would be one of those devices that you can roll your car over to see if it actually *needs* an alignment before you agree to get one done. Other than that, 100% top notch, efficient, friendly, and helpful. The dealership itself is good, but it really depends on which sales person you get for how great of an experience you’ll have. We’ve purchased two vehicles from this dealership and the first time the sales person had added in that we purchased $500 floor mats that I never knew about or received (or wanted in the first place) and had to fight to get that difference applied, and they roped us in to a warranty. The second time, we were wise enough to not get the warranty, and that was a battle of nerves in the signing office with the loan officer trying literally every option under the sun to get us to sign up for a warranty. (We managed to get out without the warranty this time.) So the dealership itself and sales personnel—somewhere between 2-3 stars. (Average, typical sales center annoyances, read EVERYTHING with a fine tooth comb to make sure they don’t add extra stuff into the contract, and you CAN ask them to slow down during the loan/contract signing when they rush you.) Service center closer to 5 stars. But since there’s no way to separate these reviews, I’ll give it a 4 so it doesn’t ding the service center side. More
I live near camelback Toyota but due to the service and inconsistencies, I will always go out of my way to go to AuthNation Toyota! They are honest, they are efficient, and they are the best! inconsistencies, I will always go out of my way to go to AuthNation Toyota! They are honest, they are efficient, and they are the best! More
Very friendly service representative, busy day but no stress at the dealership, kept in touch and good results. Nice experience, seemed to have plenty of staff. stress at the dealership, kept in touch and good results. Nice experience, seemed to have plenty of staff. More
Efficient, timely and no nonsense. Friendly service agents and valet staff. Highly recommend. Opportunity for improvement would be to do a min of a quick wash of the vehicle after se Friendly service agents and valet staff. Highly recommend. Opportunity for improvement would be to do a min of a quick wash of the vehicle after service like other Toyota dealerships offer. More
Easy scheduling online. Reasonably fast check in Basic service, rotate tires, fuel injector cleaning, multipoint inspection, in and out in just about 2 hours. Getting car Reasonably fast check in Basic service, rotate tires, fuel injector cleaning, multipoint inspection, in and out in just about 2 hours. Getting car serviced is a lot like going to the dentist, nobody likes it, but it needs to be done. More
I was charged for the items that were not done. It was acknowledged by them and no refund! The coupon was not granted. The issue that the tuck has been there before is STILL there. I am not wasti It was acknowledged by them and no refund! The coupon was not granted. The issue that the tuck has been there before is STILL there. I am not wasting my time nor patience with them and will take it to a professional place to repair. I never had such lousy support and care from my Cayenne nor Colorado cars. More
This dealership has NO respect for my time. I made an appointment at 11:00 for a simple oil change and tire rotation. They knew I would be waiting for my vehicle. After 2 hours and 15 minutes I I made an appointment at 11:00 for a simple oil change and tire rotation. They knew I would be waiting for my vehicle. After 2 hours and 15 minutes I went to the cashier to ask about my vehicle. The cashier went to find out about my vehicle. I waited 10 minutes for her to come back. She told me they were finishing the paper work and I would have my car in 5 Minutes. Another 12 minutes passed and I went to the service manager. He took me out to my advisor Samuel. The service manager couldn’t find him so he phoned him. Another 5 minutes and Samuel found my car. Total disrespect for my time. More