AutoNation Toyota Tempe - Service Center

Service at this dealer takes forever. I went to this dealer on December 16th for 55000 mile service which is just tire rotation and 12 point check. it took 2 1/2 hours for this service. t I went to this dealer on December 16th for 55000 mile service which is just tire rotation and 12 point check. it took 2 1/2 hours for this service. this is unacceptable. My service adviser was nowhere to be found when I looked for him. Last year at this dealership I waited 4 hours for an oil change and a new 12 volt battery. I will probably not return to this dealership. The work was fine but I have better things to do than sit in a dealership for hours on end for minor maintenance. More

Service is going downhill. It used to be a friendly place to take car for regular maintenance. Not any more. I will be looking at other places for oil change and other services It used to be a friendly place to take car for regular maintenance. Not any more. I will be looking at other places for oil change and other services. Shuttle service used to be reliable; not anymore. More

Knowledgeable, friendly and able to give easy and effective answers about service that is needed. effective answers about service that is needed. More

Jessi in service did my oil change and helped with a leak I was having. He was extremely helpful and will go back to him anyday! I was having. He was extremely helpful and will go back to him anyday! More

Excellent service department…highly recommend Jessi! Service was prompt and he was responsive to status checks via text. Service was prompt and he was responsive to status checks via text. More

I always thought highly of AutoNation Toyota until my visit yesterday. Took my Camry in for routine Oil Change & Tire rotation at 60,000 miles. Rep said your under warranty no cost. Later called me tell visit yesterday. Took my Camry in for routine Oil Change & Tire rotation at 60,000 miles. Rep said your under warranty no cost. Later called me telling me my warranty had expired so it would cost me $123. While i doubted he was correct what choice did i have ? The warranty was at home plus they were already working on the car. What really made me wonder is that while i was in the waiting area two other people made phone calls saying they were in for the same service & told their warranty expired thus have to pay $123 also. Very strange 3 people had the exact same issue at the same time. Then when the car was done the rep texted me saying you need a transmission flush for $349 ! I tracked the rep down saying why do i need a transmission flush since i had that service done at 50,000 miles at AutoNation only 4 months ago. He then checked the past records on the car which confirmed Toyota had done that 10,000 miles ago. Then he stated no need to do a transmission flush again. Very strange visit More

The AutoNation Toyota Tempe dealership is clean and the staff is friendly and professional. However, the service department was disappointing. I had to bring back my car because the issues I was experienc staff is friendly and professional. However, the service department was disappointing. I had to bring back my car because the issues I was experiencing was not fixed. They are still not fixed, which means I will need to bring it back again. My Service Manager was polite and understanding but my car issues were not resolved. More

Came in for 70000 mile oil change. Service Rep said warranty expired. I went over to Randy, Asst service manager. He took care of it, stating that the warranty was extended 1 year. Service Rep said warranty expired. I went over to Randy, Asst service manager. He took care of it, stating that the warranty was extended 1 year. Appreciated Randy’s expediting my service and getting my car worked on. Randy is one of the reasons I have bought 4-5 cars from AutoNation Toyota Tempe. Highly professional. More

Service was good but still not completely resolved. Key still jamming in the ignition at times,eventually able to remove it Key still jamming in the ignition at times,eventually able to remove it More

It was a good experience. A great service. They also provided all the information i needed. Very helpful! A great service. They also provided all the information i needed. Very helpful! More