AutoNation Toyota Tempe - Service Center

Although I decided to wait for 2 hrs in the lounge, which wasn’t bad at all, hot coffee and wifi was good. But the service was great! Your team took care of my vehicle, identified some issues and took care wasn’t bad at all, hot coffee and wifi was good. But the service was great! Your team took care of my vehicle, identified some issues and took care of those too. My wife and I were very satisfied overall. I do hope next time to take advantage of your shuttle service or car rental so I can go do some shopping or get something to eat. We found some great stores just around the corner that are available with your shuttle service. We also found a Chipotle that was walking distance from your service center which would be a fun walk on a nice day. Thank you Toyota Service Team! More

I was told I needed an alignment that I did not! I was charged for the service and when I asked for a printout of what was done and why I was told it didn’t exist. After a heated exchange I did not I was charged for the service and when I asked for a printout of what was done and why I was told it didn’t exist. After a heated exchange I did not wind up paying for the service. When I went out to my truck, the missing printout was handed to me to “prove how badly I needed an alignment”. All it proved was that they were going to charge for a 4 wheel alignment when they did only 2, and after showing the printout to 2 other highly skilled mechanics I was told that I didn’t really need one at all! I would expect this from a corner shop, not a dealership. I will drive out of my way to avoid this dealership in the future. Not only that, my experience from drop off to pick up was completely unimpressive. I felt the staff was rude and put out to have to do their job. More

I have a 2019 Tacoma and in the last 2 years I've been in service Center 3 times but what I thought would be warranted we warranted service. It really depends on who you get as your service adviser as to wh service Center 3 times but what I thought would be warranted we warranted service. It really depends on who you get as your service adviser as to what you're gonna get out of this dealership. Some seem to work harder for you than others. More

Conner was a great service adviser. I had to wait longer for my scheduled service and he made sure to keep me updated, was honest with the information given and made up for the inconve I had to wait longer for my scheduled service and he made sure to keep me updated, was honest with the information given and made up for the inconvenience where he could. Sometimes, things don't go as expected. What I really appreciate is the extra care to make it right. More

It took 7 hours from drop off to the call to come pick up my vehicle. Seems too long to me since I was the second person in line for service. My rep called me to let me know what things needed to be done an my vehicle. Seems too long to me since I was the second person in line for service. My rep called me to let me know what things needed to be done and get my permission to do the work. More

Courteous and friendly people and I really appreciate being treated like family. I know when we have an appointment they will do their best. being treated like family. I know when we have an appointment they will do their best. More

Friendly service and repairs were done ahead of schedule. I didn’t have an appointment but they were able to get my truck right in. I didn’t have an appointment but they were able to get my truck right in. More

Long wait. Good service representative who took time to answer my questions. I am VERY disappointed with Toyota however, as they took away the navigation syst Good service representative who took time to answer my questions. I am VERY disappointed with Toyota however, as they took away the navigation system on my 18 Camry and didn't replace it with anything. I am a senior and need this feature occasionally. The only solution is to turn off blue tooth and reply on G Maps (no visuals), buy an I-Phone, or buy a new car. I am a life-long Toyota buyer and think they are the BEST vehicles, I'm really, really disappointed in losing something I purchased when I chose the care - something I valued and need. More

Most of my contact was with Eddie Alameda. He was awesome! I don't know the names of anyone else but, everyone was friendly. I don't know if my vehicle was sanitized because it wasn't washed. He was awesome! I don't know the names of anyone else but, everyone was friendly. I don't know if my vehicle was sanitized because it wasn't washed. I really wished it would have been washed. I understand that service is no longer provided. and I can't answer the question on contactless (I don't know what its meant by that since I did have contact with some people). More

Service on my vehicle was completed in a timely manner. My service representative was nice and helpful. Waiting area is large and clean. My service representative was nice and helpful. Waiting area is large and clean. More