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AutoNation Toyota Tempe - Service Center

Tempe, AZ

4.6
1,318 Reviews

1,318 Reviews of AutoNation Toyota Tempe - Service Center

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September 22, 2022

The service was fine. It was the lack of communication from my “advisor”, the almost two hour wait foe an oil change, the fact I drove all that way to buy tires and noon More

by Tw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessi
Sep 26, 2022 -

AutoNation Toyota Tempe responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (480) 420-3425 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

Sep 26, 2022 -

Tw responded

Actually Someone from your dealership already contacted us the day after leaving this feedback asking if they offered us a free inside detailing of my car would I remove the feedback I left. Which honestly confused me because the original email I got asked about my experience and if I would please leave an HONEST review of my experience. The above was an honest review of what my experience was that day. There was ZERO communication and I waited over two hours for an oil change, only got information about tires after I asked to speak with a service manager and I never saw or heard from my “advisor” again after the initial check in. After sitting the two hour wait, I had to start asking around whats up with my car after I saw multiple people arriving an hour after I got there, leaving before me. When my car was finally done, the “advisor” dropped off the paperwork with the cashier and the proceeded to call me 10 mins later to tell me my car is done which is odd considering he and the service manager both knew I was there waiting. The person I spoke with on the phone who called about removing the feedback came across as more concerned about the feedback rating then the actual problem itself. Meanwhile….I bought four new tires somewhere else.

September 22, 2022

I am very pleased with the service people attended to me at this dealership Great job I would definitely come back to visit this dealership More

by David Logue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Scott
Sep 26, 2022 -

AutoNation Toyota Tempe responded

Hi David, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 22, 2022

Chris K is always amazing . Got me in and out quickly on my service appointment. I always feel I can trust this dealership not to try to up sell me something I don't need. More

by cindyemery
Recommend Dealer
Yes
Employees Worked With
Chris K
Sep 26, 2022 -

AutoNation Toyota Tempe responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 22, 2022

A two and half hour wait for a tire rotation and visual inspection (no fluids changed) WITH an appointment, is crazy! What's the point of making an appt if there is still going to be a crazy long wait?? On More

by Waiting for service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Stuart
Sep 26, 2022 -

AutoNation Toyota Tempe responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (480) 420-3425 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 21, 2022

It's always an easy process to have my oil changed at AutoNation Tempe. They do their best to get you in and out and have great communication too. I won't go anywhere else! Ryan and his team are great! More

by northroup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan
Sep 25, 2022 -

AutoNation Toyota Tempe responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Tempe. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

September 20, 2022

Randy Scott and his team are so professional. Our car was thoroughly checked out and Randy had suggestions for going forward to keep it in tip top shape! More

by djanger1722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Scott
Sep 25, 2022 -

AutoNation Toyota Tempe responded

Hi, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

September 20, 2022

Chris M set up my service for my 2019 Tacoma. He was absolutely wonderful. He was quick, to the point and very informative. It was my first time and it definitely will not be my last! More

by Liana1195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris M
Sep 25, 2022 -

AutoNation Toyota Tempe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Tempe! Feel free to stop by if you ever need any more help.

September 19, 2022

Jaime Abrego se Porto bien amable nos ayudo en nuestra compra por primera vez y lo mejor k es bilingüe gracias! More

by Felix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Abrego
Sep 22, 2022 -

AutoNation Toyota Tempe responded

Hola, Félix, nos complace que haya descubierto que nuestro personal lo ha apoyado tanto durante su experiencia aquí en AutoNation Toyota Tempe. No dude en comunicarse con nosotros si necesita algo. Ten un día maravilloso.

September 17, 2022

I’ve been coming to Tempe Toyota for over 20 years. My family and I have all purchased multiple cars here through the years. Today I came in for an oil change and needed new brakes. I always see Randy More

by mariekhaze@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Scott
Sep 21, 2022 -

AutoNation Toyota Tempe responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Tempe. If you have any further questions, please give us a call. We're always happy to help!

September 16, 2022

Excellent service at Auto Nation Toyota Tempe. Our advisor, Rich Taylor, reviewed service requirements when we arrived, and kept us informed of progress in a timely manner. No hesitation recommend More

by hanainaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Taylor
Sep 19, 2022 -

AutoNation Toyota Tempe responded

Hanainaz, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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