AutoNation Toyota Tempe - Service Center

Not only did the service take a lot longer than quoted, the technicians never put back the inside bottom panels of my dash back together after checking for recall repairs. They took off the little trash ca the technicians never put back the inside bottom panels of my dash back together after checking for recall repairs. They took off the little trash can I had on my center console and just tossed it on the back floor board and didn’t bother putting it back. To top it off, my car entered the dealership with the front grill attached and left without it. I’ve left messages, emails, calls, texts, you name it and haven’t heard back from anyone and it’s been over a week. Avoid this place at all costs. More

My Avalon rarely needs anything but every time I have sought help at Tempe Toyota I have been treated like an important customer. sought help at Tempe Toyota I have been treated like an important customer. More

Chris Montalbano, the Service Advisor, is very professional, polite, and does the best he can. However, I've learned to "back check" the services performed when I get home. Lost a hub cap after on professional, polite, and does the best he can. However, I've learned to "back check" the services performed when I get home. Lost a hub cap after one visit. Was told it wasn't their fault & had to purchase a new one. As the fluid levels were low & a nail was in one tire, I had to return after another visit to have this corrected. If it wasn't to assure myself that the Toyota warranty would be honored by the dealer from whom the vehicle was purchased, I don't know that I'd have my Tacoma serviced at this facility. More

Jumped in car in the morning, battery dead, and it was about 800°F outside. Toyota service super busy with cars lined up to the street. "This will take 8 hours and ruin my day", I said. But it didn't. T about 800°F outside. Toyota service super busy with cars lined up to the street. "This will take 8 hours and ruin my day", I said. But it didn't. They got my car in fast, replaced battery under warranty, checked charging system, and got me back on the road quickly. More

I did the online schedule and it was easy . . 45 minute wait time for our car oil change this time .. yahoo. . 45 minute wait time for our car oil change this time .. yahoo. More

All the work was completed as discussed. A small mix up when trying to pick my car up. Ryan Sullivan the service advisor went above and beyond to fix the problem quickly and get me on my way A small mix up when trying to pick my car up. Ryan Sullivan the service advisor went above and beyond to fix the problem quickly and get me on my way. Excellent. Thank you. More

Quick service and good customer service. And they will let you know as soon as posible whats the issue of your vehicle needs to take care of. Anthony is very helpful. And they will let you know as soon as posible whats the issue of your vehicle needs to take care of. Anthony is very helpful. More

I scheduled online which was easy. I never saw my advisor and they didn’t take a look at something I asked them to. They also didn’t rotate my tires like I requested. I never got a I never saw my advisor and they didn’t take a look at something I asked them to. They also didn’t rotate my tires like I requested. I never got a call that my car was ready. I tried to call 4 hours later and was transferred to a voicemail. When I picked up my car after work my bill wasn’t explained. I also didn’t even have a new oil change sticker reminding me when my next oil change is. My other car is a Kia and that service center is top notch! They call and text me about any findings in the inspection. They go through The bill and recommendations at pick up. They also let me know via text when my car is ready. No comparison. I won’t go back to Toyota unless I must for a recall. More

I know that the pandemic has taken toll on everything but after this service appointment my car was returned dirty and smelling of gasoline. When the valet bought my vehicle around I had to search for my car after this service appointment my car was returned dirty and smelling of gasoline. When the valet bought my vehicle around I had to search for my car fab in the vehicle. My a/c was part of the service but it wasn’t driven to solve the problem since my mileage didn’t change . More

Very friendly , very responsible, taken care each step . , need to improve guest area. So it can be more comfortable, , need to improve guest area. So it can be more comfortable, More