AutoNation Toyota Thornton Road

Upon arrival service adviser didn’t initially greet my son or I just began writing VIN# didn’t explain what our first service covered nor on pick up either. Was disappointed because I wanted to my 17yr to son or I just began writing VIN# didn’t explain what our first service covered nor on pick up either. Was disappointed because I wanted to my 17yr to understand the process when getting his car serviced. More

Excellent service advisor cory. I needed rotation, got my info and took my keys. Told me it would be an hour. He gave me the keys back in 45 mns. I m happy info and took my keys. Told me it would be an hour. He gave me the keys back in 45 mns. I m happy More

This Dealership is nice good customer service the salesman’s are nice But I Truly Recommend Omar Vitier He’s A good salesman You want have to Wait longer for his Services he’s on it and will Work wi salesman’s are nice But I Truly Recommend Omar Vitier He’s A good salesman You want have to Wait longer for his Services he’s on it and will Work with you So If anyone in need of a Vehicle Please ask for Omar Vitier my Name is Susie Bolles My husband Name Marlo Bolles and we will continue to purchase Our next car from them so please see Omar Vitier More

I purchased my 6th car from AutoNation Toyota Thornton Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hou Road. My salesman, Keith Russ, made this buying experience seem effortless. He met and exceeded my expectations. I was in and out the door in two hours. There's a reason I only buy from this dealership. They listen attentively to your needs and go beyond the call of duty to offer you a great deal. Why shop any where else? More

Very good dealership. Had a awesome salesman named Fitz. If you ever need any help ask for him. He helped me get into my dream car! Will be back! If you ever need any help ask for him. He helped me get into my dream car! Will be back! More

William McNiece did an excellent job in working with us to make a deal on a beautiful new car that we were comfortable with working within our budget. He was very friendly and honest in helping us get the to make a deal on a beautiful new car that we were comfortable with working within our budget. He was very friendly and honest in helping us get the best deal we could. Highly recommend asking for him at Toyota on Thornton Rd! More

Great customer service. Duston my service advisor did a wonderful job. He was friendly and very understanding. I took my car in because a nail puncture one on tire. Great job wonderful job. He was friendly and very understanding. I took my car in because a nail puncture one on tire. Great job More

I made my very first new vehicle purchase here at AutoNation Toyota Thornton, and my sales Max is definitely the best and the most professional sales I've deal with in any Toyota dealership. As I AutoNation Toyota Thornton, and my sales Max is definitely the best and the most professional sales I've deal with in any Toyota dealership. As I mentioned since it's my first new car, I was being very picky on the car features, options, color, and the current mileage (even though they are all new, but some had well over 50 miles on them already). Max understands that and we walked in the parking lot going through them one by one just to make sure I'm getting the car that I want. I would go to him if I need anther Toyota in the future. Meanwhile, the service department is terrible that I would recommend separating the reviews between the sales and service because the service is hurting the ratings for sure. I took my new car to the service center after 5k miles because I constantly smelled engine coolant. The service advisor tried to convince me that all new cars smells, so I explained new cars may have a little burning smell but definitely not engine coolant smell and certainly would not last over 5k miles. He was so intimidated by my response and started arguing he's absolutely correct that he used to be a certified technician, and then he proceeded to twist open the coolant reservoir wanting to smell it. Keep in mind for most of newer vehicles that the reservoir has integrated into part of engine coolant close-loop system, so in other words the reservoir is pressurized since the engine is still hot. I warned him not to open it but then again the service advisor had to act like he's always right, so he said the reservoir is fine and kept on twisting open the cap even though the cap had the same warning printed on it. The outcome was, a jet stream of coolant mixed with air shoot out of the cap as soon as the cap was loose. That scared the crap out of the service advisor and he literally jumped, but a second later he put on a super fake grin face and told me "see it's totally fine." I had a pretty good laugh so in a way I actually had to thank him for that, but for future service needs.....I think I'll pass. More