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AutoNation Toyota Thornton Road
Lithia Springs, GA
1,073 Reviews
As one of the largest Toyota dealerships in the Atlanta area, AutoNation Toyota Thornton Road can cater to all of your automobile needs. Our showroom is located in Lithia Springs, at the corner of Thornton and Blairs Bridge. Featuring one of the largest inventories of new and used Toyota cars, trucks, and SUVs around, AutoNation Toyota Thornton Road is the go-to place for all things Toyota. Whether you're experiencing a Toyota for the first time, or are a long-time Toyota owner, our team at AutoNation Toyota Thornton Road looks forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,073 reviews
January 10, 2023
I just purchased a 2023 Toyota RAV4 XLE Premium from AutoNation Toyota Thornton Road in Lithia Springs Georgia. I received the finest customer service I have ever been given anywhere at any time in my l AutoNation Toyota Thornton Road in Lithia Springs Georgia. I received the finest customer service I have ever been given anywhere at any time in my life!! My sales associate was Ornella McFarlane. Ornella went above and beyond to make sure I got the vehicle that I had my heart set on at the most fair price, and that I was happy in my complete experience with her and the entire dealership! We were asked if we needed help twice before entering the door, greeted cheerfully within two seconds, and we were given breakfast and coffee!!! All of the associates, Ornella, and every single employee we came into contact with (even in passing) showed such respect and gave off the impression that they truly enjoyed working there. I have been so impressed with the quality of my vehicle and the professionalism of this particular dealership! If you want a great car from someone who will go to bat for you and do it with top-notch, five star customer service… I beg you to go see Ornella at AutoNation! WOW…..just speechless 🥰 More
by Rhg568
Employees Worked With
Ornella McFarlane
January 06, 2023
The shopping experience was painless and the staff was wonderful to work with. Even during the car shortage they found me the vehicle that suited my needs and worked out a great deal. wonderful to work with. Even during the car shortage they found me the vehicle that suited my needs and worked out a great deal. More
by dyerseve17
Employees Worked With
Kya Dotson
January 06, 2023
Until now, I did not realize how important it was to look at the ratings of dealerships. The way that you are handled while they are trying to sell you something.....and they're on their best behavior....giv at the ratings of dealerships. The way that you are handled while they are trying to sell you something.....and they're on their best behavior....gives you an insight on how they will handle any issues after you buy a car there. I would encourage you to pay attention to the low ratings that this dealership has received. Be aware! I made an appointment to test drive a car they had online. The drive to the dealership took me over an hour. I asked them to call me if anything changed so I didn't have to drive there for nothing. When I arrived, I was told that the car was in the service department and locked up. The sales person had told me that he would have the car up front and waiting for me.. It reminds me of the old adage of used car people being slick and untrustworthy....the good ole bait and switch. When I spoke to a manager, Winston, about the car not being available after i had made an appointment.....ranged from the sales person was new, to the car came from another dealership, to 'we're all human and we make mistakes'. He never apologized and only gave me lots of excuses. When one excuse didn't work then he tried another one. Personally, I don't trust them. I was told the car was on the lot and they would have it up front for me. I left a message for the general sales manager. And he never returned my call. Not surprised!!! I don't plan on doing business at this dealership because ' they're all human and make mistakes, they don't take responsibility or seemingly care if they make mistakes even if it impacts the customer. How they treated me as a new customer tells me a lot about how they may treat me After I buy a car. After spending all that time to drive there… it was worth it. Because I found out what was truly underneath the smiles and slick talk at this dealership. I was saved from doing business there. More
by Bk
Employees Worked With
Winston, Andre, Kai
January 06, 2023
Always seems to be short staff but staff is usually very nice. However, last time I went, they almost gave me the wrong car. They are sweet people but always seem to be scrambling. nice. However, last time I went, they almost gave me the wrong car. They are sweet people but always seem to be scrambling. More
by johnson.jayla
Employees Worked With
Not sure
