AutoNation Toyota Thornton Road

Poor service all around and I had to bring my truck back because they did not fix it right and I had to wait 6 hours and it still wasn’t right poor service will not go back at all because they did not fix it right and I had to wait 6 hours and it still wasn’t right poor service will not go back at all More

Service is down to a science. They are extremely courteous and always on time and efficient! They are extremely courteous and always on time and efficient! More

An awesome team of salesmen and staff! Extremely professional and offered the car and financing I needed! Extremely professional and offered the car and financing I needed! More

I do not recommend AutoNation Toyota Thornton Road to purchase your Toyota. I am familiar with the superb and great service that AutoNation extends as I have purchased 3 brand new Toyota's at other locat purchase your Toyota. I am familiar with the superb and great service that AutoNation extends as I have purchased 3 brand new Toyota's at other locations with my wife, so the service we have received at this location is disappointing to say the least. Communication is lackluster, I received my NEW car two weeks later than estimated (after I called - no emails (although I emailed the General Manager - with no response), texts or follow ups), in which they said I was upgraded because the one I wanted wasn't available, however, the upgrade came with an increased interest rate and monthly bill that was not explained - and my credit ran again. My car also came with sticker residue inside the glove compartment which still has not been rectified - although I made a verbal complaint to the sales associate and finance associate. Almost two weeks later I received another call about verification for financing. A procedure that they said was new. When I explained my frustration, they insinuated that I did not want to answer (as if he had something to hide). This could have been avoided if it was communicated during the signing process that there is a new procedure where they call you to verify information. The whole process was unnecessarily long, and for the price, I could've been 'upgraded' to the car I originally wanted. I hope that this location improves on communication, as it is in the utmost importance to do so. It would dispel a lot of miscommunications, confusion and frustration. More

Went in for an oil change but ended up doing more work on my car. One of the members stayed late just to help me. Rick was very helpful and accommodating. Only downfall is the wait, I was there 4 hours but my car. One of the members stayed late just to help me. Rick was very helpful and accommodating. Only downfall is the wait, I was there 4 hours but worth the wait. Thank fotuto for servicing my Camry! Karen More

Keith Russ is the best, 5 star service. This is my second car with them. This is my second car with them. More

This was my first time having my car serviced at this dealership. The appointment was easy to make by phone; I only had to wait a few minutes once I arrived; everyone was friendly and competent. With one dealership. The appointment was easy to make by phone; I only had to wait a few minutes once I arrived; everyone was friendly and competent. With one exception, they did exactly what I asked and more. Had to go back the next day for the last small item. More

These xxxxxxxx sold me a car 4 months ago for 25k. I have since lost my job and can no longe afford the vehicle. I tried to sell it back to them, fully expecting to take a 10-15% loss on the transacti I have since lost my job and can no longe afford the vehicle. I tried to sell it back to them, fully expecting to take a 10-15% loss on the transaction. They offered me 15k, a third less than I paid for it. Bottom line - they knowingly put people into automobiles that they are impossibly upside down on from the word go. Buy your car literally anywhere else. This is a scam operation. More

I had a good experience. The man that helped me with my car was caring. The man that helped me with my car was caring. More

Sales people were not pushy and very patient with me. I am very happy how the process went while making my new purchase. I am very happy how the process went while making my new purchase. More