AutoNation Toyota Thornton Road

I brought my vehicle in for a charging system issue. Service department said it needed an alternator but they didn't have one in stock. Being that it was Saturday and they wouldn't receive one until Mon Service department said it needed an alternator but they didn't have one in stock. Being that it was Saturday and they wouldn't receive one until Monday afternoon I purchased one and took it to the dealership to be installed. The service agent said that they don't warrant parts provided by customers which is normal. I requested that they keep my original part. After not receiving any communication from the service agent, I called the following Tuesday and was told that the part I brought in didn't work and was told they could have a part in Wednesday evening. I called my parts store to see if they had another alternator in stock and they did but I decided to let AutoNation source the part and let them know to replace the alternator and to provide me with the original alternator AND the one that I provided them that didn't work. They agreed. Wednesday and Thursday there was no communication. Friday I called to receive and update and was told my vehicle was ready. I went to the location to pick up the vehicle and shared my displeasure with the lack of communication with the agent. When I asked when the vehicle was ready he said it was done that Friday afternoon. He also told me I would be charged for the installation of the first and second alternator. They provided me with one alternator in the box that I brought and when I asked about the second alternator, a show was made of trying to find the second alternator to no avail. I was told the tech had gone home. After payment I received the paperwork showing that the repair was actually completed on Thursday. I paid double for labor for the installation of both alternators but my guess is in the day between the job being completed the second alternator got disposed of before I ever came back to the dealership- if there was ever a second alternator. When I went to return the allegedly defective part to the store, we discovered that it was the original alternator, not the one I purchased. The salesman showed me one in box that matched mine but the two parts didn't match. So not only did I pay for the installation of two alternators, I couldn't return the one I purchased from the store for a refund. More

The dealership has always been impressive. They communicate very well and offer Uber rides and other benefits to people in the waiting room. They communicate very well and offer Uber rides and other benefits to people in the waiting room. More

My representative was very good at explaining the situation. My car was completed in a very short time. situation. My car was completed in a very short time. More

It was my first visit. Mohammad is very friendly and nice very good sales person Mohammad is very friendly and nice very good sales person More

Very friendly and helpful they were fast and very experienced I would recommend my family and friends experienced I would recommend my family and friends More

I visited AutoNation to get my second key fob for the purchase of a new Prius. Toyota said nothing about the procedure which I had to order the key fob. Your service writer was very helpful to order my purchase of a new Prius. Toyota said nothing about the procedure which I had to order the key fob. Your service writer was very helpful to order my key fob. The bottom line was that the fob got programed and I left happily ever after. Thank you, AutoNation. More

Rich Nicely explains issues very well. Lady answering phone goes way beyond and most helpful both Lady answering phone goes way beyond and most helpful both More

Your dealer is great and Ravon is the best! It’s always a pleasure working with him. It’s always a pleasure working with him. More

My advisor Ravon Tolliver is the most knowledgeable Toyota advisor I’ve met and I feel honored to have him taking care of my car . From arrival time , as always he shows his passion for helping , expla Toyota advisor I’ve met and I feel honored to have him taking care of my car . From arrival time , as always he shows his passion for helping , explaining with details and focus what will be done in the car during the service . I moved far now but I rather drive to come to this location just because I trust him with my car and knows that he will provide the best service to me and my car . Ravon is not just an advisor, to me he represents TOYOTA and proudly knows his job More