AutoNation Toyota Thornton Road - Service Center

The service dept appointment started out as my worst customer service experience with your business. I was assigned to a service person named Richard. He was very RUDE to me I stsrted yelling I need a customer service experience with your business. I was assigned to a service person named Richard. He was very RUDE to me I stsrted yelling I need a manager. I had an appointment for service that was different from the work order. He berarted me because I couldn't tell him the name of the employee from your business that called me and that I didn't want or required was he had in writing. I advised him that I would take my keys and Leave. He said "Then LEAVE' I had stopped coming to the Thornton Road location because when I had previously appontments I would wait for hours before they got to my car so after I receivedthe call from them I said I would give them another chance. Richard needs to removed from working with customers. He isn't cusotomer friendly. The Service Manager Sam came to my rescue and assisted me with my needs and provided me with a follow-up service appointment and introduced me to Anthony who with assist me in the future. Thank you Sam!!! More

I have been a customer for over a year. Booking appointments can be a challenge at times. The service rep that assisted me on my last service appointment was Jay. He was professional, revie Booking appointments can be a challenge at times. The service rep that assisted me on my last service appointment was Jay. He was professional, reviewed the costs involved with my service before the work was done, and had my car completed when promised. More

The dealership and attendant were attentive and returned the car to me very quickly so I could get on with my day. the car to me very quickly so I could get on with my day. More

I purchased my car from this dealership in 2018. Therefore, I always utilize this location to get my car serviced. They are friendly, knowledgeable and communicate throughout the service appointment Therefore, I always utilize this location to get my car serviced. They are friendly, knowledgeable and communicate throughout the service appointment. I highly recommend Toyota Thornton Rd dealership and service center. Also, those $20.00 off coupons always come in handy. Thanks for continuing to show great customer service long after the purchase of my car. More

Great great service! My service technician was patient and well informative! Thank you so much! My service technician was patient and well informative! Thank you so much! More

That was really awesome and it didn't too long. Really appreciated and I will recommend my friends and family to deal with them. Really appreciated and I will recommend my friends and family to deal with them. More

Great customer service and at tentative to customers need and knowledgeable of the service you received and take pride in your wait time. and knowledgeable of the service you received and take pride in your wait time. More

I like getting my car serviced at this dealership because the staff is very friendly and knowledgeable about cars. The always provide excellent and fast service. the staff is very friendly and knowledgeable about cars. The always provide excellent and fast service. More

Good customer service very helpful he was able to answer all the questions thanks for the help.... all the questions thanks for the help.... More

I was out of town for a work meeting and my car died on me. The tow truck driver recommended AutoNation Toyota Thornton Rd. I was not familiar with any of the other locations that came up on my Roadside A me. The tow truck driver recommended AutoNation Toyota Thornton Rd. I was not familiar with any of the other locations that came up on my Roadside Assistance App. They worked me in and had me on the road in 5 hours. I was truly grateful! UPDATE-recommended to get hose to radiator replaced. So glad I went in to take care of this sooner than later. The mechanic had not connected my fans to the radiator or bolted it back down. Thank goodness no further damage occurred. More