AutoNation Toyota Thornton Road - Service Center

The rep was good and professional. The job was done in a timely manner. Thanks to the rep and mechanics. The job was done in a timely manner. Thanks to the rep and mechanics. More

Excellent professional service, prompt, informative communication process, great product and prices, Helpful, courteous and respectful communication process, great product and prices, Helpful, courteous and respectful More

Everyone was helpful and kept me abreast to the progress of the complication of the job. of the complication of the job. More

I am waiting on them to call me back to put an engine in my car. my car. More

I purchased my car here without issue. However the service department is poor at best. However the service department is poor at best. More

My wife and I paid cash for a brand-new Toyota Prius LE. The car is terrific and drives like a $65,000 Italian sports car. John Christmas was my salesman & he was terrific. I expected the service to be at a The car is terrific and drives like a $65,000 Italian sports car. John Christmas was my salesman & he was terrific. I expected the service to be at a high level as Thornton Rd. Toyota has taken care of my Toyota Sienna and my wife's Toyota Prius for years. I actually drive 10 miles to get to Thornton Rd. Toyota when there's a Toyota dealer a mile away. I was shocked when I came in for my free service trip because the tech left the car in "program mode" He forgot to push the button that sort of looks like the alphabet letter "U" on its side. That meant my car gave me crazy display readings like "Hybrid Mode Off" when I started it up. When I called for help, John answered but the service department guys, Richard, DeAndre, & Juan, didn't. I did what anyone else would do: I referred to the manual & pushed buttons until my display worked. Stinky service reduced a five star review to two stars. More

They are welcoming. My service advisor on finding out why I came in took care of me. My service advisor on finding out why I came in took care of me. More

Scheduled 2nd ATF service for my vehicle at 113K miles (prior ATF service was done by a different Toyota dealer at 75K miles). I made sure that AutoNation had all the details (mileage, age, prior service (prior ATF service was done by a different Toyota dealer at 75K miles). I made sure that AutoNation had all the details (mileage, age, prior service records,etc) before the appointment. I drove for an hour only to be told by the service writer that they do not do ATF service on vehicles past 100K miles. They want to sell you a new car, hoping that it breaks down soon, so they could sell you another. More

my car has something damaged in the driver's seat and I've been waiting 6 months for a solution and 7 trips to the workshop, I'm still waiting for them to call me to solve it and nothing. I've been waiting 6 months for a solution and 7 trips to the workshop, I'm still waiting for them to call me to solve it and nothing. More

The service Department was very professional and gave me important information about my car. I want to provide a name for my rep, however I can not remember his name. important information about my car. I want to provide a name for my rep, however I can not remember his name. More