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AutoNation Toyota Thornton Road - Service Center
Lithia Springs, GA
683 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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683 Reviews of AutoNation Toyota Thornton Road - Service Center
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November 17, 2022
5 stars for Courtney Golder, my service rep, a wonderful person who has helped me during several visits to Autonation over the past three years. He is a class act, very professional, every single time. Ho person who has helped me during several visits to Autonation over the past three years. He is a class act, very professional, every single time. However, if I return to this service location, I will be on the look-out for a sell-up guy who approached me with suggestions that were not really necessary. My visit was for just a maintenance check - before the winter months. My vehicle has 17,000 miles on it. I do not smoke, I do not carry pets in my vehicle, I drive 6 miles to work each day. The air quality in my vehicle was fine; but I agreed to the replacement of the cabin and engine filters. This guy seemed the type to approach women for the easy sell - I doubt he approached a man who was waiting on his vehicle. Then, he told me the filter would cost $63, until I showed him the Autonation email I received just before he approached me. When he saw the different quote in the email, $52, he so generously agreed to honor That cost. I looked up this item online, and saw they cost only $12! The next day, I learned that I can easily install those myself, and will do so when my mileage reaches 50K! I was also charged $17 for two squirts of a spray into two of my vents that left an oily residue ... wth?! I felt like this guy just used a sleazy tactic on me. I did not appreciate it, and hope this message teaches him to be more respectful and not underestimate people. I was told by the main office that he is a service manager named Sam Steed. Courtney should be promoted to his position because he is more honest and so much better with clients. More
by srs6361
Employees Worked With
Courtney Golder, sam steed
November 17, 2022
Quick proficient excellent customer service. Would recommend 10/10. I purchased my car from this location and go to this location to get my car serviced. Would recommend 10/10. I purchased my car from this location and go to this location to get my car serviced. More
by Tiakanika1
Employees Worked With
Frank
November 17, 2022
Went in for my tires rotation and oil changed. Customer service was excellent from service advisor and the technician was awesome got me in and out under an hour great service and he came out and Customer service was excellent from service advisor and the technician was awesome got me in and out under an hour great service and he came out and introduced himself and let me know my vehicle was ready and made sure there was anything else that I needed . I really appreciate it. A++ More
by Badcuda70
Employees Worked With
Reinaldo Glen, Jonathan Taylor
November 17, 2022
Everyone was very professional and kept me updated on what’s going on with my vehicle. My service guy Mr. Nicely was very knowledgeable about what my car needed what’s going on with my vehicle. My service guy Mr. Nicely was very knowledgeable about what my car needed More
by caz123Shelly
Employees Worked With
Mr. Nicely
November 14, 2022
Excellent experience due to service advisor Anthony Cox. Got me right in, arranged shuttle service for me, and ensured that the recommended service was done correctly and efficiently. Made me feel like a VI Got me right in, arranged shuttle service for me, and ensured that the recommended service was done correctly and efficiently. Made me feel like a VIP. More
by harmonydouglas
Employees Worked With
Anthony Cox
