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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
683 Reviews

683 Reviews of AutoNation Toyota Thornton Road - Service Center

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August 12, 2022

I have always been pleased with the service provided for my car, except for the most recent service appointment. It took the technicians over and hour and a half to change oil and rotate tires. This is ex More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennard Addison
Aug 18, 2022 -

AutoNation Toyota Thornton Road responded

Hi Bob, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (770) 674-6082 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 10, 2022

Initially, the service rendered was not up to the Toyota standard of service that I know of for over thirty- three years. Mr. Sam Gordon worked with the technician and solved the problem to my satisfaction. More

by cbabato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Sam Gordon
Aug 13, 2022 -

AutoNation Toyota Thornton Road responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 10, 2022

My car was not repaired feel like because it was warranty work they didn’t want to do because they don’t receive full pay in warranty work… Just my opinion!! And when I received my paperwork there services More

by r23hendricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennard Addison
Aug 13, 2022 -

AutoNation Toyota Thornton Road responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Thornton Road take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6082. We hope to hear from you.

August 09, 2022

Service person was friendly and understood exactly what I wanted. I was in and out after an hour and a half which was what I expected. I’m quite happy with my experience. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua deshazor
Aug 12, 2022 -

AutoNation Toyota Thornton Road responded

Hi Dennis, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

August 08, 2022

I was notified I had a recall on my 2020 Toyota Corolla, I spoke with the young man, Courtney Golder, in the service department that always takes care of me, we discussed when would be a good time to come a More

by galegolder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Golder
Aug 12, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 05, 2022

Great customer service, outstanding service, would recommend 100 satisfied, they take pictures of what the problem is send them to you or they call you for any additional questions. 5 stars all the wa More

by Francisco Hernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennard
Aug 08, 2022 -

AutoNation Toyota Thornton Road responded

Francisco, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Toyota Thornton Road and we hope to be of service again in the future.

August 05, 2022

It is a convenient location. You are able to make an appointment quickly. The employees are friendly. The employees are knowledgeable. More

by mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Morgan
Aug 09, 2022 -

AutoNation Toyota Thornton Road responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 03, 2022

They were able to get me in and out quickly even though I was early for my appointment. Great team!! More

by Jonandalies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrand
Aug 04, 2022 -

AutoNation Toyota Thornton Road responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2022

When I arrived, I was quickly approached and taken care of. The service representative listened to my concerns and then shared what he felt would be more feasible. More

by blucool2980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Steed
Aug 03, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 01, 2022

All the service writers were welcoming,friendly,and my car was serviced in great timing. More

by parksstacy7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence
Aug 03, 2022 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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