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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
685 Reviews

685 Reviews of AutoNation Toyota Thornton Road - Service Center

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November 28, 2023

I was greeted courteously by the customer care associate who serviced my vehicle. I'm always greeted very courteously and my service is always what is expected More

by lavernmarshall13
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 30, 2023 -

AutoNation Toyota Thornton Road responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 25, 2023

Great service department with a professional attitude and attentive to the customers needs. Love it here More

by unityweb
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dennard
Nov 27, 2023 -

AutoNation Toyota Thornton Road responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2023

Poor customer service and waste of time for just oil change. Very unprofessional customer service at this dealership More

by Chimmey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
Nov 27, 2023 -

AutoNation Toyota Thornton Road responded

Hi Chimmey, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (770) 674-6082 to speak to our manager directly.

November 23, 2023

I am please with the fast professional service that I receive from Toyota AutoNation - Lithia Springs. They get you in and out in a timely fashion. More

by WTTTACOMA2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez
Nov 24, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 18, 2023

Always a long wait in the service department. The people I’ve worked with don’t keep you informed More

by Kdale060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney?
Nov 22, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6082. We hope to hear from you.

Nov 22, 2023 -

Kdale060 responded

Can be contacted at 404-893-8504 or kdale060@yahoo.com

November 17, 2023

I went to get my software updated. I also had plenty of questions about warrantees and things like that. Mr. nicely was my advisor, and he was awesome. Any and all questions that I had More

by C Chastang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. nicely and Antonio, everyone in the service area
Nov 22, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 15, 2023

Great Customer Service. Received detailed information regarding recall and repairs. Issues were resolved in a timely manner. More

by kastl2865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Nov 17, 2023 -

AutoNation Toyota Thornton Road responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

November 09, 2023

Like the fact that advisor saw that I was on crutches and went the extra miles for me by making sure I was sitting when he was explaining what was going on with my car More

by ygill96@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Gray
Nov 11, 2023 -

AutoNation Toyota Thornton Road responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 08, 2023

The service was awful. I had a 9:45 appointment did not take my truck back until 12:00 and also lost my paperwork, I was at the service center for at least 6 hours waiting More

by fost5225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Nov 11, 2023 -

AutoNation Toyota Thornton Road responded

Hi, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (770) 674-6082 to discuss what we can do to help.

November 08, 2023

I always have a great experience at AutoNation on Thornton road. The customer service is excellent, everyone takes their time explaining the services being done etc. I went in for an oil change and n More

by Jl.trapp25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Becton
Nov 11, 2023 -

AutoNation Toyota Thornton Road responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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