Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Toyota Thornton Road - Service Center
Lithia Springs, GA
687 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
687 Reviews of AutoNation Toyota Thornton Road - Service Center
Sort by
March 24, 2022
Had an appointment at 1:00. I showed up at 12:45 and they took me right in for oil change and tire rotation. Took about 1 hour and 15 minutes. My tech called me as we were he I showed up at 12:45 and they took me right in for oil change and tire rotation. Took about 1 hour and 15 minutes. My tech called me as we were headed back. I needed front brakes and brake fluid changed. Tech said to come back in 90 minutes. Called him after 90 minutes and he said they are finishing up. Tech was very professional and addressed me as ma’am and thanked me for my business and to have a blessed day. Good experience at Toyota dealership today. I have been customer for many years and have purchased my last two vehicles here. Recommend Toyota Vehicles and this dealership for service. More
by klbrock1999
Employees Worked With
Shawn
March 23, 2022
Prompt and efficient service. Service personnel fully explain service options. You are notified in advance when service is needed or recommended. Service personnel fully explain service options. You are notified in advance when service is needed or recommended. More
by yaconway
Employees Worked With
Anthony
March 22, 2022
I bought a service package with my new car and I bring it to this dealership for service. They do a great job. They did not notify me when my car was ready. I had to call them. Also they marked one filter ch to this dealership for service. They do a great job. They did not notify me when my car was ready. I had to call them. Also they marked one filter change as "recommended but declined" but they never called me to ask if I wanted it. I probably would have declined it but would like to have had it explained. More
by sd
Employees Worked With
Josh
March 21, 2022
The servcice is always very clean and the Service Advisisor I had was very professional, knoweldgeable and nice. I like being notified when my car was ready. Advisisor I had was very professional, knoweldgeable and nice. I like being notified when my car was ready. More
by b5f2t9
Employees Worked With
Courtney
March 20, 2022
I recently serviced my Toyota Highlander at this dealer and the mechanic failed to put all the front passenger tire nuts back; put only 2 back instead of 5 putting me in danger and causing damage to my veh and the mechanic failed to put all the front passenger tire nuts back; put only 2 back instead of 5 putting me in danger and causing damage to my vehicle. I tried to contact the manager but the calls always get dropped. Poor services More
by fowowet
Employees Worked With
Unable to remember
March 19, 2022
I don't know much about the dealership. Not pleased with service department though. Got the you're a female run around Okie Dokie treatment. They wanted to tell me that I needed a new engin Not pleased with service department though. Got the you're a female run around Okie Dokie treatment. They wanted to tell me that I needed a new engine for $7000. I do not appreciate that! When my "male" husband got involved, the lie changed. More
by Janicewalters59
Employees Worked With
Reinaldo
March 17, 2022
I had my car towed to this location. I called an hour or so after I knew the car was dropped off by the AAA towing truck. The manager, Mitch, claimed that he did not have the car there, I called an hour or so after I knew the car was dropped off by the AAA towing truck. The manager, Mitch, claimed that he did not have the car there, and even if the car was there, the keys were lost. He also gave me a lot of attitude. I went by the next day to make sure the car was there. Not only was the car sitting in the front of the building, the same manager (Mitch) tried to argue with me again. He stated that the car was not out there even though I walked past it as I entered the building. After receiving no updates on my car during the two days it was in the shop, I was told the service tech and their manager had driven the car around trying to recreate the noise/problem, but they "never could" recreate it. As I drove the car off the lot, the car began to make the same noise. I would not recommend this place even if it was the last mechanic's shop open for 250 miles. Horrible management, and they aren't afraid to lie. Thankfully they didn't charge me, but why would they charge when no work was actually done? More
by mattdancamp
Employees Worked With
Mitch and Vinnie
