AutoNation Toyota Thornton Road - Service Center

Hello my name is Miss Princeton Jackson and I came in for service on Oct 28 2021 and representative was Dennard Addison he was very courteous and helpful. He gave me upmost respect from beginning to the end. service on Oct 28 2021 and representative was Dennard Addison he was very courteous and helpful. He gave me upmost respect from beginning to the end. He even walked me to the door. That is the person you want to represent your establishment I would love for him to assist me again on my next visit. More

Arrived at my appointed time of 10:30am and was checked in at 10:44 for an oil change. Was told it would be pretty fast as I had an appointment, while many others did not. Returned to service center around in at 10:44 for an oil change. Was told it would be pretty fast as I had an appointment, while many others did not. Returned to service center around 1pm, saw my car parked out back and figured it was ready for pickup. Service advisor said he hadn't gotten ticket yet and we could wait in the lobby for him. Imagine my surprise when he told me my car hadn't been done yet as they had serviced other cars in front of mine. An hour later, my car is finally done. After I have left the dealership and returned home, someone tells me my headlight is out. WTH!!! That should have been noted by the maintenance people at Toyota. Even though my service advisor was great, upbeat and professional, my visits at this location seem to be getting worse and worse each time. More

Service center is extremely difficult to contact. Made appointments that were never entered into system, hold times to try and talk to service reps upward of 40 minutes. Extremely frustrating trying to r appointments that were never entered into system, hold times to try and talk to service reps upward of 40 minutes. Extremely frustrating trying to resolve any type of issues. Much nicer experience to purchase than to receive satisfactory customer care More

AutoNation Toyota staff were professional and courteous. Services was performed in a efficient and timely manner. Services was performed in a efficient and timely manner. More

The worst experience and services. This location has worst services comparing to the others AutoNation Toyota. worst services comparing to the others AutoNation Toyota. More

Never wash my SIENNA Never check the sensors Never put Never wash my SIENNA Never check the sensors Never put the sticker for next service Never wash my SIENNA Never check the sensors Never put the sticker for next service More

Ricky took care of me and I was pleased and would return to Toyota because of him to Toyota because of him More

Informative friendlyI wish you texted or called me to Informative friendly I wish you texted or called me to inform me about additional services needed on my car then it could have been done in a timely Informative friendly I wish you texted or called me to inform me about additional services needed on my car then it could have been done in a timely manner More

Very helpful did take time to fix. Took me to return the rental and did what they could not to make the bill so high. rental and did what they could not to make the bill so high. More

Excellent service; Excellent professionalism; Dennard goes beyond most to make certain your service experience is a very good one… goes beyond most to make certain your service experience is a very good one… More