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AutoNation Toyota Thornton Road - Service Center
Lithia Springs, GA
683 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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683 Reviews of AutoNation Toyota Thornton Road - Service Center
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July 30, 2021
Very bad customer service not telling me established time not telling me Price prior the job done he kept me waiting area for almost 5 hours with out tell me nothing so on...... not telling me Price prior the job done he kept me waiting area for almost 5 hours with out tell me nothing so on...... More
by Abdul
Employees Worked With
Courtney Golder
July 28, 2021
Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job Great job More
by montezwilliams
Employees Worked With
Dennard Addison
July 25, 2021
Service people were courteous and service was completed in a reasonable length of time. However, they failed to reset the computer, so I am still getting the "Maintenance Required Soon" message every time in a reasonable length of time. However, they failed to reset the computer, so I am still getting the "Maintenance Required Soon" message every time I start the truck. I called and asked if I needed to come back in or if someone else like AutoZone could reset it. I was told someone would get back to me with that information. Still waiting for that call. More
by mike
Employees Worked With
Courtney Golder
July 24, 2021
Service was absolutely great. Them guys are team players. Wait time wasn’t as long as estimated. I’ll always return my vehicle back at Thornton rd service center Wait time wasn’t as long as estimated. I’ll always return my vehicle back at Thornton rd service center More
by Meek
Employees Worked With
Courtney
July 23, 2021
Saved from a zero by employee Ravon. Computer system sucked! After scheduling online I wasn’t in the computer when I arrived. Ravon is great! He acted as if I was scheduled and got the job done! sucked! After scheduling online I wasn’t in the computer when I arrived. Ravon is great! He acted as if I was scheduled and got the job done! More
by Grannyat241
Employees Worked With
Ravon Tolliver
July 22, 2021
Upon arrival service adviser didn’t initially greet my son or I just began writing VIN# didn’t explain what our first service covered nor on pick up either. Was disappointed because I wanted to my 17yr to son or I just began writing VIN# didn’t explain what our first service covered nor on pick up either. Was disappointed because I wanted to my 17yr to understand the process when getting his car serviced. More
by CManuel
Employees Worked With
He never shared his name
July 20, 2021
Excellent service advisor cory. I needed rotation, got my info and took my keys. Told me it would be an hour. He gave me the keys back in 45 mns. I m happy info and took my keys. Told me it would be an hour. He gave me the keys back in 45 mns. I m happy More
by mohamed.elkhattabi@gmail.com
Employees Worked With
Cory
April 04, 2021
Great customer service. Duston my service advisor did a wonderful job. He was friendly and very understanding. I took my car in because a nail puncture one on tire. Great job wonderful job. He was friendly and very understanding. I took my car in because a nail puncture one on tire. Great job More
by jarboe912
Employees Worked With
Duston Greenway
February 13, 2021
IF I COULD GIVE NO STARS I WOULD. DO NOT PURCHASE A CAR FROM HERE THESE PEOPLE LIE TO YOU AND TAKE ADVANTAGE OF YOUNG BUYERS! They told me they put gap insurance on a car I purchased from here and they did FROM HERE THESE PEOPLE LIE TO YOU AND TAKE ADVANTAGE OF YOUNG BUYERS! They told me they put gap insurance on a car I purchased from here and they didn’t! And when I went to talk to managers Matt Harfoush and Jade Brannen about it and Matt looked me in the eyes and yelled at me and told me and I quote “YOU’RE LIAR!!” He said, “I SEE THE REVIEWS YOU POSTED AND THE BBB REVIEW AS WELL AND YOU LIED ABOUT EVERYTHING”. Very unprofessional. What do I have to lie for? I called on number of occasions and asked if I have gap insurance and Soloman and Junior both told me that I do even though I didn’t have it. This is apparently how they treat customers that patronize Toyota for years. I’ve purchased 2 brand new cars from Toyota and this is how they treat a customer when THEY made a mistake. All they have to do is own up to their mistake and do something about it More
by Ibrown
Employees Worked With
Matt Harfoush, Jade Brannen
