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AutoNation Toyota Thornton Road - Service Center

Lithia Springs, GA

4.3
683 Reviews

683 Reviews of AutoNation Toyota Thornton Road - Service Center

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November 22, 2020

This service department is a bunch of scam artists. Sales department is great. Take your car somewhere else for service though. They prey on misinformed customers, and they're the ones who do the misinformin More

by AvalonOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager
Nov 25, 2020 -

AutoNation Toyota Thornton Road responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Thornton Road take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6082 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Nov 25, 2020 -

AvalonOwner responded

I spoke with the Service Manager. He's the head scammer, so that didn't do any good. I asked to speak with the General Manager and was informed he was not available. Performing unnecessary maintenance on vehicles is not good service. It's ripping your customers off.

November 30, 2019

I purchased a used car from here! They said it passed all there inspections! A week later my catalytic converter goes bad! Won't fix it! More

by kelliehooker6
Recommend Dealer
No
Employees Worked With
Merwing olivares
September 03, 2019

Customer Service is TERRIBLE If I could give ZERO STARS, I would. This has got to be the most unprofessionally ran service department I've ever dealt with. Attempting to get a s More

by JFaulk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember all the names I was transferred to.
March 25, 2019

Poor Service My 2017 Toyota Highlander's "tire light" appeared. I took the vehicle in on March 4, 2019 to determine the cause of this light being on. I received a More

by S Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Juman & Andy Phillips
October 05, 2018

Paid for service but they did not handle air bag recall My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowe More

by REIguy23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Morgan
April 01, 2017

Terrible Service ! I had an appt to get an oil change . It was slower than usual when I got there so I thought I'd be out of there quicker then usual . Usually the wait More

by max123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt , Evan
December 09, 2016

Service is the worst I have ever had I came to the service department on more than one visit and each time service was xxxxty staff walking around and i stood for over 15 mins waiting to More

by Brandon Cradick
Quality Of Work
Recommend Dealer
No
Employees Worked With
Spoke to nick first but when I had my service done he was not here after I was told he would be here spoke to Bill another manager and still received sorry servic
July 15, 2016

Hot and bothered...literally. Had work done on my car. When I left the dealership with my vehicle, realized A.C. was blowing hot. Called to complain and receptionist said service d More

by Is this thing on?
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Receipt says Evan Fernandez, don't know receptionist name I spoke with at 7:00pm July 14.
February 16, 2016

Poor customer service I arrived 10min early for a scheduled appointment to be ignored. The employees talked among them self and was so into there computers and acted as More

by Jennwillia7
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
They didn't give me there name
April 17, 2015

Had a key made and dealership made incorrect key Dealership made wrong key for my car which has immobilized my car. Dealership will not fix my car they broke. My car needs a new ECU now! More

by alyse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
joe valadez,kevin smith, robert Detweiler, district manager Bruce Pannone
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