AutoNation Toyota Thornton Road - Service Center

Service is the worst I have ever had I came to the service department on more than one visit and each time service was xxxxty staff walking around and i stood for over 15 mins waiting to I came to the service department on more than one visit and each time service was xxxxty staff walking around and i stood for over 15 mins waiting to be helped. Once i asked to speak to Mgr it took 15 more mins for him to come mind you i was now late for my first service and late for my appointment but was 15 mins early getting here. And still have 45 mins to wait for them to finish my car will travel miles out of my way before I use them for anything else and will never get another car from them run from auto nation toyota on thorton rd do not use them for anything More

Hot and bothered...literally. Had work done on my car. When I left the dealership with my vehicle, realized A.C. was blowing hot. Called to complain and receptionist said service d Had work done on my car. When I left the dealership with my vehicle, realized A.C. was blowing hot. Called to complain and receptionist said service department just closed. I explained it's 90 degrees and I have small children. She said, I'm trying to make you understand that if you think you're gonna turn around and come back here now and get it fixed, that'll not gonna happen. Strike two. Rude Customer service. Wasn't even getting work done on A.C.! My kids are sweating! A.C. was fine before I dropped my car off! More

Poor customer service I arrived 10min early for a scheduled appointment to be ignored. The employees talked among them self and was so into there computers and acted as I arrived 10min early for a scheduled appointment to be ignored. The employees talked among them self and was so into there computers and acted as if I was invisible. I find that to be rude and unprofessional. I have purchased 2 brand new vehicles from this dealership and one used. Even if they are busy the proper thing to do is acknowledge a customer when they approach you. This is not the way to treat customers with there investments I will take my business else where. By the way making an appointment doesn't make a difference if the wait time is an hour and a half with an appointment. I head one of the techs walk by saying they don't have any thing to do makes me wounder when you have a waiting room full of customers. More

Had a key made and dealership made incorrect key Dealership made wrong key for my car which has immobilized my car. Dealership will not fix my car they broke. My car needs a new ECU now! Dealership made wrong key for my car which has immobilized my car. Dealership will not fix my car they broke. My car needs a new ECU now! More

i went to the dealer to have my 2008 toyota highlander fixed on a we owe, to perform a fix for my drivers side window , bumping hard making clicking noise , talked to sales manager calvin smith ie: sales fixed on a we owe, to perform a fix for my drivers side window , bumping hard making clicking noise , talked to sales manager calvin smith ie: sales manager was very rude got into very bad situation orally with , called me a liar about body damage and window problem , ended up cooling down calvin had bad attitude soon as i seen him. and i only ever seen him one other time, kudos to robert in the service department was very understanding and district manager tom campooso. but after this i would not refer this dealer to any one . More

I took my car in to be repaired due to the transmission slipping. I was told it was the computer system and it had to be reset. It still continue to slip so I took to another dealership. There were 2 mo slipping. I was told it was the computer system and it had to be reset. It still continue to slip so I took to another dealership. There were 2 motor mounts that were broken. I called back to get a refund of my money and no one called me back until 3 weeks later. This is the second bad experience I have had with them. I do not recommend anyone take their car to this dealership for service repairs. More