AutoNation Toyota Winter Park - Service Center

I had a significantly disappointing experience with the service department at AutoNation Toyota of Winter Park. Approximately three years and under 10,000 miles after a valve cover gasket replacement, a su service department at AutoNation Toyota of Winter Park. Approximately three years and under 10,000 miles after a valve cover gasket replacement, a subsequent oil leak occurred. Upon investigation by another Toyota dealership, it was discovered that a camshaft cover, a part previously replaced by AutoNation Toyota of Winter Park, was either improperly sealed or not sealed at all. When I presented this evidence, confirming their prior work on this specific part, to General Manager Nick Oliver, he ceased all communication. Despite the low mileage driven since the initial service, Mr. Oliver declined to address the issue, basing his refusal solely on the elapsed time beyond their 12-month or 12,000-mile warranty. This lack of accountability for what appears to be faulty workmanship, especially given the clear evidence of their prior involvement with the now leaking part, is deeply concerning. This experience raises serious concerns about the overall quality and reliability of the service work performed by AutoNation Toyota of Winter Park. The fact that a previously replaced part was found to be improperly installed or not sealed at all, leading to a repeat failure within a low mileage period, suggests a fundamental lack of attention to detail or competence within their service department. This isn't just about warranty adherence; it speaks to the potential for substandard repairs that could lead to further issues and expenses down the line for customers entrusting their vehicles to this dealership. More

Very pleased with the contact and updates of the repairs and when the vehicle would be ready for pickup. Will be having service on my Highlander there when needed. and when the vehicle would be ready for pickup. Will be having service on my Highlander there when needed. More

Had my car in and out in just under an hour, from check in to driving out of the dealership. All the work done was explained in detail and quoted price matched exactly with the out-the-door cost. in to driving out of the dealership. All the work done was explained in detail and quoted price matched exactly with the out-the-door cost. More

It is close to my home. Has transportation shuttle if needed. Advisors are knowledgeable. I like that I get a copy of what is wrong with the car and a copy of how much woul Has transportation shuttle if needed. Advisors are knowledgeable. I like that I get a copy of what is wrong with the car and a copy of how much would be to fix it in writing. More

Service has improved a lot since my last which was approximately 6 months ago. Alejandro was very courteous and communicated with me about status. approximately 6 months ago. Alejandro was very courteous and communicated with me about status. More

Our car was serviced in less than an hour and mason was very pleasant and helpful very pleasant and helpful More

I was in for a fifty thousand mile check up on my Camry yesterday and as always was extremely happy that I brought it to AutoNation Toyota of Winter Park! They have no pressure of trying to sell you a lot yesterday and as always was extremely happy that I brought it to AutoNation Toyota of Winter Park! They have no pressure of trying to sell you a lot of things that you probably don’t need and text you while you’re waiting of a list with everything that they recommend should be done and the price of the stuff. I guess you might be able to find of the products and labor cheaper but the convenience and no pressure in my opinion is worth it. I will definitely be back when my car needs to be serviced again. More

Great agent. Treated me very well and worked through everything with the right people quickly. Treated me very well and worked through everything with the right people quickly. More

My representative was Dante. He was very knowledgeable and passionate about his job and clients. He was very knowledgeable and passionate about his job and clients. More

Lazaro was instrumental in customer service! He kept me informed. He was courteous. And most important of all, he cared about my vehicle. I would highly recommend Lazaro as your service advis He kept me informed. He was courteous. And most important of all, he cared about my vehicle. I would highly recommend Lazaro as your service advisor. More