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AutoNation Toyota Winter Park - Service Center

Winter Park, FL

4.4
2,432 Reviews

2,432 Reviews of AutoNation Toyota Winter Park - Service Center

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November 22, 2023

I had a really great experience at Autonation on Sunday. I was late for my appointment, but they were still took me. Finished the diagnostic and tire rotation in under an hour. Very happy! More

by leah.bear86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanislav Hicks
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Nov 25, 2023 -

AutoNation Toyota Winter Park responded

Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

November 22, 2023

Always consistent and on time. Everyone is friendly. Inspection and service was thorough. My concerns were addressed and explained in detail. Ana was my service rep and she was gre More

by jparrell
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
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Nov 25, 2023 -

AutoNation Toyota Winter Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 21, 2023

Excellent service and excellent work that they did yesterday when I went to the dealer, congratulations for having such excellent people working for you and us, thank you More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrick Salinas
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Nov 23, 2023 -

AutoNation Toyota Winter Park responded

Hi Omar, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

Is very especial dealer for us where we buy are car I loved Toyota.and if I plan to buy another car I will do it again. More

by Nilda Isaza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha
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Nov 23, 2023 -

AutoNation Toyota Winter Park responded

We are pleased to hear you had such a positive experience with us, Nilda! If you ever need help, just give us a call. Happy motoring!

November 21, 2023

Inspection and service was thorough. My concerns were addressed and explained in detail. It only took a day for the part to come in and I was offered a rental for the wait. More

by B Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 23, 2023 -

AutoNation Toyota Winter Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 21, 2023

I will never refer nobody I know to that dealership you guys are unprofessional especially the service area More

by Lola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Fariyolla
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Nov 23, 2023 -

AutoNation Toyota Winter Park responded

Hi Lola, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0783 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Nov 23, 2023 -

Lola responded

You know what's so sad. It's like you guys waited when customers. Sign papers when the deal is all clothes and you get your money and intruders like we are A piece of xxxx When you even position to a guy name "Tom Fariyolla" That's a position he chose to be in. Why are you taking it out on the customer? If you're not a morning person, you're not a morning person, do not take that position but anywayou got a very smart mouth. That guy has a very smart mouth Tom fariyolla That's his name. The car that I got Was Infested With They took the car. God knows what they did with The car Car was. Never clean the car matter of fact. I believe they went to put a track on the car Plus when I went back to get service done didn't get that done I had to get a whole separate inspection on the car. The car had no oil, the car needs a no fin, the car. The lights something is wrong with the 90 days. Warranty If you guys does this to every customers, you will not be in business for too long because it's an inflation and people works hard for their money. And because i'm a woman at that You don't listen to am beyond disappointed and I will always be disappointed. I had to pay for my own windshield at my pocket while I'm under warranty. It's just not right. You guys don't care. I just won't do that to people. Especially a customer or a consumer Is your business Should not be into existence because all you do is rip people off. And when you do that, you will get dealt with. Yes, I'm angry. And i'm letting everybody know to becareful Why not just be honest with a customer? And I'm putting good words in for your workers I thought it was doing a great job but I was sad and mistaken

Nov 23, 2023 -

Lola responded

Do you know how it feels?when you force in a grown man or an aduit's not doubt to do the right thing or to do what they're supposed to be doing but they refuse. I just don't want to waste my energy. Just fix your workers, get them together because you guys are not looking good. And most likely it's not going to be in business for a long you treat your customers like xxxx xxxx 🤬🤬🤬 i have warranty and its current why am i being treated this way are you guys racist that the problem you should be happy people are buying car we are paying your salary

November 20, 2023

I was attended right away upon my arrival and informed my advisor that I was there . I was approached by my advisor nicely and I told him all the problems of my car he was very receptive and told me they wil More

by qut_n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Lazaro
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Nov 22, 2023 -

AutoNation Toyota Winter Park responded

Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

Nov 22, 2023 -

qut_n responded

Thank you

November 20, 2023

1.) Lack of communication between departments for purchasing items I went to department to department and then sent back to same department and redirected again for the buy one get one free windshiel More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel, and others
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Nov 22, 2023 -

AutoNation Toyota Winter Park responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at AutoNation Toyota Winter Park. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0783 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

November 20, 2023

Unable to adjust backup camera showing bumper. Don’t like that seat, radio and air settings were changed. More

by eandjeasterling
Recommend Dealer
Yes
Employees Worked With
Thomas Ferraioloi
Report | Print
Nov 22, 2023 -

AutoNation Toyota Winter Park responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (407) 680-0783 -- we hope to hear from you soon.

November 19, 2023

Juliana was super nice. She wasn’t pushy at all. I had been to other big Toyota dealerships where they were a bit rude and super pushy. I didn’t have that experience at all More

by Delonaona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rommy
Report | Print
Dec 28, 2023 -

AutoNation Toyota Winter Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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