AutoNation Toyota Winter Park - Service Center

Facilities are great. I really enjoyed the Theater. Lazaro was our service advisor and he was awesome I really enjoyed the Theater. Lazaro was our service advisor and he was awesome More

I scheduled the appointment for an oil change, which I was in and out pretty quickly. But as I'm waiting in the line with my window down, a service porter walks by and SPITS towards my driver's front tire was in and out pretty quickly. But as I'm waiting in the line with my window down, a service porter walks by and SPITS towards my driver's front tire. Totally unprofessional and disrespectful. I get it that they are only "SERVICE PORTERS" but they are one of the first employees that the customer sees. And I thought that you get a car wash after an oil change which has happened every other time but I could be mistaken. As far as the Advisor Joel goes, nothing but class and he even was going to not charge me for a QT of oil because I didn't read the fine print in the coupon, but I told him it wasn't his fault and that I would pay for the extra QT of oil. I am giving the Advisor 5 stars because I don't want to punish him for something a porter did. But it definitely needs to be addressed. More

I was worried about the long line but that long line went down in in one minute it was fast then I had the pleasure of dealing with gorge Ortiz very professional I like his vibe he was good I like that autu down in in one minute it was fast then I had the pleasure of dealing with gorge Ortiz very professional I like his vibe he was good I like that autu nation do a visual inspection and a car wash for complementary I was thinking I would be there long but I was out of their in 15 minutes and again I like working with gorge Ortiz More

Been having my vehicles serviced here for over 20 years. Excellent work and always great attention to detail. Excellent work and always great attention to detail. More

El servicio siempre es muy bueno, los empleados de Toyota son muy amables y dispuestos a ayudarte en todo momento y ofrecerte la mejor experiencia para que el servicio del carro sea algo rápido y agradable son muy amables y dispuestos a ayudarte en todo momento y ofrecerte la mejor experiencia para que el servicio del carro sea algo rápido y agradable More

I told the advisor what my problem was & what I wanted & expected. I sat there 4 hrs & at the end I was prosented with a whole lot of other so called problems that needed to be taken care of instead of what expected. I sat there 4 hrs & at the end I was prosented with a whole lot of other so called problems that needed to be taken care of instead of what I came for. Upon leaving there, I took my car to a reputable mechanic & after checking out the so called problems your poeple found I was told I didn't need most all of what I was prosented. I paid for 2 different tests & not the one I came for. I am expected to return & pay for that test to get the answer to my initial problem.I am eleldery, on social securiity, & no way can I afford over $3,000 for the kind of repirs I was expected to get. The advisor was nice & explained everything to me so I will give him that. More

Jean C. was nice and professional. Great to work with. He was very kind, communicated well and made sure I had a pleasurable experience. The team working on was nice and professional. Great to work with. He was very kind, communicated well and made sure I had a pleasurable experience. The team working on my car was also great! More

I have been a family member of the Toyota Dealer in Winter Park since 2015 and both the attentive and respectful staff and some managers, especially Mr. Luis Medina, have been responsible for the fact Winter Park since 2015 and both the attentive and respectful staff and some managers, especially Mr. Luis Medina, have been responsible for the fact that fortunately in my home we only have Toyota brand cars. Thanks for doing an excellent job. More

Cory on service department is the bestt… he always take care of all my needs on every visit , you are very lucky to have him care of all my needs on every visit , you are very lucky to have him More

Only issue I have if you have a problem with the car and agreed to get the repairs by dealership, they should remove the diagnostic charge. Only charge diagnostic charge if no problem found or refused to g agreed to get the repairs by dealership, they should remove the diagnostic charge. Only charge diagnostic charge if no problem found or refused to get the work done by dealership. I am really looking elsewhere based on this process. Never used to be like this. I do not want to count this toward the service advisors, but would not recommend this dealership to anyone else, due to the way they charge for diagnostic fee. More