AutoNation Toyota Winter Park - Service Center

I made a 2:30 appointment for a 5,000 Mi. check and arrived 10 minutes early. It took approximately 25 minutes to meet with a Service Advisor, however, you were quite busy for a Sunday. Ozzie finally arrived 10 minutes early. It took approximately 25 minutes to meet with a Service Advisor, however, you were quite busy for a Sunday. Ozzie finally arrived on the scene and the process began. Ozzie is knowledgeable, attentive and customer oriented. He turned, what started out to be an unpleasant experience, into a positive event. More

Sales and service are truly exceptional! We have just bought our third vehicle from courtesy so when they say "Who ya gonna call", we call Courtesy! bought our third vehicle from courtesy so when they say "Who ya gonna call", we call Courtesy! More

Mr. Perez was an awesome employee. He told my dad and I that it was going to take about an hour to check over my car because it was a busy day yesterday and within thirty minutes he was done. He was very p that it was going to take about an hour to check over my car because it was a busy day yesterday and within thirty minutes he was done. He was very polite and made sure that my dad and I knew where the waiting section is. When he told me that my car was ready he saw me studying for my Spanish class. He asked me if I needed help carrying anything and I told him no thank you but he helped me with my Spanish; by telling me what he did to my car and I understood everything he said. He also made sure I understood so I told him what he said in English and it was awesome that he took the time to help me improve my Spanish conversations. He was again very awesome and had a lot of guest service and hospitality skills and took care of my dad and I. Thank you :) More

Ozzie was very helpful and attentive. He took care of everything I wanted. He definitely knows how to handle customers. The rest of the staff was friendly and helpful as well. This definitely makes the d everything I wanted. He definitely knows how to handle customers. The rest of the staff was friendly and helpful as well. This definitely makes the difference. More

I was impressed with my visit overall. I called on a Thursday and scheduled an appointment for Saturday. Ozzie Perez greeted me on Saturday morning and had my car in the shop on time. Maintenance was co Thursday and scheduled an appointment for Saturday. Ozzie Perez greeted me on Saturday morning and had my car in the shop on time. Maintenance was completed by the end of the day as promised. I was pleased with the overall service and will be returning for future maintenance. Ozzie in particular was very easy to talk to, and I enjoyed dealing with him. More

My only complaint is that I was very focused on price and was promised a price-matching of any other service price or coupons that I could find. (Which I appreciate.) However, I also wanted all my prices a was promised a price-matching of any other service price or coupons that I could find. (Which I appreciate.) However, I also wanted all my prices as "out the door" amounts. So after I spent a lot of time talking about prices and then signed an agreement that I would pay approximately $550 for all the work I was having done, I was pretty disappointed to see that my total came to over $610. It was explained to me that that total included shop fees and taxes that couldn't be removed. Fine. But why wasn't that total given to me UP FRONT when I was consistently asking for my out the door prices?!? Especially considering that the prices that were being matched by Toyota's service department were other service providers out the door prices, not prices that they would then add on fees/taxes to. So did I even save any money? Everyone was very friendly and accommodating and I'm sure we could have reached an agreement on price but I feel like the way it was handled was misleading. More

Jason was very helpful, kind, and asked several times if he could do anything else to help me. I enjoyed the free hot tea. I had 2 bags of hot popcorn. Thank you. he could do anything else to help me. I enjoyed the free hot tea. I had 2 bags of hot popcorn. Thank you. More

My experience with Mr Peters and Mr Rubel over the years have been exceptional they both have been extremely courteous and helpful in many ways, and they obviously are very efficient at what they do. It is have been exceptional they both have been extremely courteous and helpful in many ways, and they obviously are very efficient at what they do. It is always a pleasure having to deal with these two Gentlemen. More