AutoNation Toyota Winter Park - Service Center

Thank you David Rodriguez for all your help today I had a wonderful experience in this dealer wonderful experience in this dealer More

Their team always do what they can to help customers out financially! Dante was fantastic! financially! Dante was fantastic! More

Everyone is very friendly, and I don't feel pressured. The Firehouse Subs meal for lunch was a great perk!! Dante was a great service rep. I felt he was honest about what was necessary and what could wait The Firehouse Subs meal for lunch was a great perk!! Dante was a great service rep. I felt he was honest about what was necessary and what could wait. I needed 4 new tires, so he helped me make decisions. I will definitely ask for him when I return. More

David was great and responded promptly. Unfortunately the recall part was not available and parts didn’t realize until after I dropped off for service Unfortunately the recall part was not available and parts didn’t realize until after I dropped off for service More

excellent customer service and i appreciated ricardos professionalism and understanding. will definitely bring my car here again. professionalism and understanding. will definitely bring my car here again. More

Consistently helpful in all facets of service and sales . Easy to make appointments in both areas. Easy to make appointments in both areas. More

Edward was very friendly, professional & patient with my questions. He even helped me by installing my phone holder in my car ac vent. I now have a new battery with a life time warranty & can relax! questions. He even helped me by installing my phone holder in my car ac vent. I now have a new battery with a life time warranty & can relax! More

Extremely Frustrating Experience with AutoNation & Safe-Guard Cancellation Process My initial car purchase experience with AutoNation was seamless. The sales team got me a great deal on a 2021 Hond Safe-Guard Cancellation Process My initial car purchase experience with AutoNation was seamless. The sales team got me a great deal on a 2021 Honda CR-V Hybrid, and I was genuinely satisfied at that point. However, what followed with the upselling of additional products has been nothing short of frustrating. The sales agent, Jean, convinced me to opt for tire coverage from Safe-Guard, despite knowing that I wouldn’t be eligible for claims due to the tread condition of my existing tires. A couple of months ago, I decided to cancel the coverage upon realizing its futility. Since then, the experience has been a nightmare: It took Safe-Guard 6-7 weeks to process the cancellation, and they supposedly issued a refund check on November 29. As of now, no one can confirm the current status of the refund cheque. I have been endlessly bounced back and forth between AutoNation and Safe-Guard with no resolution in sight. Adding to the frustration are the long wait times to speak to customer service representatives, making this entire process feel exhausting and unprofessional. While I appreciate AutoNation’s sales team, my experience with their finance department has been extremely disappointing. I have already reached out to their finance head Victor and sent emails, but the issue remains unresolved. To all potential AutoNation customers: Please ensure you inquire thoroughly about additional products before signing up. While their sales process may be smooth, my experience with their post-purchase services has been the opposite. If anyone has suggestions or advice on how to escalate this matter further, I’d greatly appreciate it. Sincerely, A Disappointed Customer More

Toyota of Winter Park is conveniently located and well staffed with friendly people! Positive experience staffed with friendly people! Positive experience More

The services provided by the associate is great, and the staffs are very helpful in leading the way. staffs are very helpful in leading the way. More