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AutoNation Toyota Winter Park - Service Center
Winter Park, FL
2,433 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,433 Reviews of AutoNation Toyota Winter Park - Service Center
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February 20, 2023
The last service appointment almost had me lose my job. I bought my 4Runner in 2015 at AutoNation Toyota WP and have been fairly happy for those 7+ years. So much so that even after moving to the East Coa I bought my 4Runner in 2015 at AutoNation Toyota WP and have been fairly happy for those 7+ years. So much so that even after moving to the East Coast, I would make the trek back to Winter Park to have my vehicle serviced. For the service directly preceding the one I am rating right now, I chose a Toyota Dealership closer to my new home (for the first and only time ever), but that experience made me realize how much I liked the Winter Park location better. Cut to the most recent visit. I had a lot on my plate for that day, so I chose the earliest appointment time at 7:15am. I arrived at 7:09am, but was surprised seeing the two lanes for service being already full (6-7 cars each lane, waiting outside the actual check-in building). It was 7:29am, when I finally got tended to and checked in. I was scheduled for the standard 110k service, which should have been tire rotation and oil change only. At 9:15am I received a message regarding additional line items. It took the dealership 106 minutes to diagnose my car, although I had an appointment? My rep explains the proposed services to me and I ask him how fast that would be done. He said I'd be out of there "within the hour". So even if you calculate the full hour, 10:15am was pretty much the cutoff time. At 10:35am I started getting anxious, because I had a work appointment at 12:30 in Jacksonville. I walk up to my rep and he states the obvious: service department was slammed that day (with walk-ins). No xxxx, Sherlock. I had contacted my work supervisor and he gave me an hour grace period to show up. Service rep promised me 15-20 more minutes. Fast forward to 11am. Still no car. Now I am starting to get heated, because I can't afford to lose my job over a dealership not prioritizing an appointment over walk-ins. I made my rep go into the garage and retrieve my car. I see it leave the garage, but then he drives it next to the car wash line. I presume to have some grime washed off. I got out of there at 11:18am, ETA in Jacksonville 1:25pm, 5 minutes before the expiration of the grace period and before losing my job. Thank you for the anxiety attack, Toyota of Winter Park. Either you have to start prioritizing appointments over walk-ins, or I will only bring my car in on my off days. This was NOT GOOD! More
by dp21
Employees Worked With
Giovanni
February 19, 2023
This is my absolute go to shop. Autonation of Winter Park has not only great mechanics but awesome management, especially in the service department! Their customer service as well i Autonation of Winter Park has not only great mechanics but awesome management, especially in the service department! Their customer service as well is set up to go above and beyond. I never leave without walking out KNOWING my car has been well taken care of and repaired and feeling that my service has been personal from start to finish! Thanks!!!! More
by ugogrl57
Employees Worked With
Rommy Smeir and Richard (who kept me updated)
February 16, 2023
Came in for a oil change and tire rotation when I first arrived the service advisor Brendan was not very polite nor professional when I asked him to speak to a manager for questions about my service he see arrived the service advisor Brendan was not very polite nor professional when I asked him to speak to a manager for questions about my service he seemed very agitated because there was a issue with a service that I thought was included turns out it wasn’t but never the less he should have just let me speak to a manager he said he spoke to a manager I think Tammy was her name and came back and said she says NO and I said she says no about what he had no explanation as all I asked for was a manager. He told me I was more than welcome to go to Toyota of Orlando instead of the one I was at and that set me over the edge bc you don’t tell a customer that so that’s when I spoke to a manger. Then at the end when I was leaving Gerry stopped me says he was one of the service managers he apologized for Brendan’s behavior and attitude hopefully Brendan gets his stuff together and stops being so frustrated bc that kind of behavior is unacceptable to someone who wasn’t rude to him but simply trying to get clarity of what is included before getting anything done. So I’m giving them 5 stars simply because Gerry and other staff that I encountered was professional and kind. More
by Tasha
Employees Worked With
Brendan Gerry
February 16, 2023
I purchased my 2012 Toyota Camry new and have been returning to Autonation Toyota for maintenance ever since. The technicians at this dealership have kept my Camry in fine condition over the past 11 returning to Autonation Toyota for maintenance ever since. The technicians at this dealership have kept my Camry in fine condition over the past 11 years. Subsequently, I have had no major repairs during that time. More
by Ron
Employees Worked With
Dante Tyson Pounds
February 14, 2023
I’ve come to Toyota Winter Park continuously for the past year or so due to terrible service at Toyota of Clermont, where I purchased my car in 2021. Recently, I had an issue with my alternator that I had to year or so due to terrible service at Toyota of Clermont, where I purchased my car in 2021. Recently, I had an issue with my alternator that I had to replace less than a month after purchasing it from Clermont. The lower lifespan of an alternator is 3 years and mine did not even last half that time. Clermont provided me with terrible service since the day I bought my car and the alternator situation was no different. My service technician, Donte went above and beyond to rectify my car issues, although Toyota of Winter Park did not give me the bad alternator. The service manager,Jerry and Donte (the service advisor) worked together the whole day. They went out of their way to advocate for me and help me get transferred to Toyota of Clermont for them to honor a lifetime warranty and get me back on the road. This was unsuccessful, yet took up the whole day. Donte and Jerry showed a significant amount of patience, care, and professionalism. It made me feel like a valued and important customer. Donte kept me informed, made sure that a solution was reached, and explained each step to me. I appreciate the fact Toyota Winter Park went out of their way and rectified an issue that was not caused by them. More
by Ashanteantenor
Employees Worked With
Donte,Jerry
