AutoNation Toyota Winter Park - Service Center

Great Services, but they could work on better price match. Some times it seems like the dealer prices are to high versus, the private shops. If the dealer ship provide better pricing, I am sure that match. Some times it seems like the dealer prices are to high versus, the private shops. If the dealer ship provide better pricing, I am sure that customer will return to dealer for service more. Other then it was great service. More

I'm very satisfied with the service, The associates are very knowledgeable and very friendly, very knowledgeable and very friendly, More

It took 6 hrs for a oil change and now my car is leaking oil! I was unable to reach anyone on the phone , so I will be returning my car tmrw. I am so disappointed ! oil! I was unable to reach anyone on the phone , so I will be returning my car tmrw. I am so disappointed ! More

Customer service is very good And every time, I go over there, they help they help my issue. there, they help they help my issue. More

Very busy when comes services, but the rest of the experience is great . I bought my Tundra 3,years ago and I am very happy experience is great . I bought my Tundra 3,years ago and I am very happy More

Michael was very professional and very human in addressing my concerns. I was in fear but talking to Michael, he calmed me down. addressing my concerns. I was in fear but talking to Michael, he calmed me down. More

The dealership was fast and very helpful with my car. The repairs I needed weren’t too expensive and it was done within a few hours! The repairs I needed weren’t too expensive and it was done within a few hours! More

He was very professional in his job. I was very angry about my guarantee battery and he was very respectful and he told me about the guarantee rules I was very angry about my guarantee battery and he was very respectful and he told me about the guarantee rules More

Great people. Great services. A lot of communication between me and the advisor Giovanni Rodriguez. Great services. A lot of communication between me and the advisor Giovanni Rodriguez. More

Been going there for decades and bought new many vehicles. Highly recommend them. On 01/30/2023, I was given a $0.99 coupon for an oil/filter change. So, I also wanted to pay for rotating of tir vehicles. Highly recommend them. On 01/30/2023, I was given a $0.99 coupon for an oil/filter change. So, I also wanted to pay for rotating of tires. First of all the There were "numerous" Customer Service Reps. But, I was told that I had to wait 10 minutes for one to finally come to me (why?). A Service Rep finally came. But, David Morales was not very friendly. He was not rude, just not friendly. He seemed stressed and tired, and annoyed. But, he was trying hard to do his job. David also appeared to be very confused and frustrated trying to type in his computer tablet for my vehicle service. He had a $34.90 total bill all wrong going to $220.83, then to $139.31, then to $135.91. I politely question him on this, and he just struggled with typing and said he was having trouble with the tablet computer. He finally asked a supervisor to help him. A very polite and friendly "white shirt" manager helped him and got the bill corrected very fast. There was nothing wrong with the computer tablet, just a little on-hands training was needed. Please also note, when I pulled in to the Service Rep area, I was the only vehicle in there and no one was waiting, except me. But, it still took David 15 minutes to check in my vehicle. I also noticed there was plenty of empty vehicle bays and mechanics standing around waiting for a vehicle to work on. Nope, it took 2 hours and 45 minutes to do a simple oil change and rotate the tires. I patiently waited, and did not complain. Especially, when the Toyota Dealership was so generous giving me an oil and filter change for only $0.99 cents. I am a retired 30-year veteran Florida State Police Officer, and very patient. I understand that sometimes people have a bad day. But, there was so many Service Reps that could have trained and helped David. In closing, I am happy with the over-all service and Thank You Toyota Dealership for the $0.99 cent coupon for an oil and filter change, which would have been over $100.00 More